National Director of Operations

 

Position Title: National Director of Operations 

Salary:  150,000-170,000

Other Forms of Compensation: Bonus Eligible 

 

Our Passion is Food!

At Bon Appetit Management Company we are committed to two things, great food and outstanding service! At Bon Appetit you won't find our managers referring to a corporate recipe book or our chefs microwaving the lunch special. We do not have standardized recipes or central commissaries, instead, our chefs and managers are expected to stay abreast of current culinary trends and bring cutting edge food into their cafes. We are a restaurant company that operates in contract food service. That means you will have the freedom to be creative, take risks, and truly shine. We are committed to our staff growing, trying new things, and learning all that they can. Our rapid growth and breadth of accounts translates into exciting opportunities for our people!

 

Job Summary

The National Director of Operations is a pivotal leadership role responsible for overseeing all strategic
operations across multiple locations. Reporting directly to VP of Hospitality,the Director will supervise
and guide the site operational teams to ensure seamless execution of operational strategies.
Accountable for effectively coordinating and directing all activities within the assigned region through
on-sitemanagers and directors. This includes monitoring ongoing operations, selectively negotiating
as necessary, and ensuring the highest levels of client and customer satisfaction, account retention,
and employee relations. The National Director of Operations will also play a key role in achieving and
formulating future business growth plans.

 

POSITION OBJECTIVES:

In the performance of their respective tasks and duties, all employees are expected to conform to the
following:
• Perform high-quality work within established deadlines with the ability to work both
independently and as part of a team.
• Interact professionally with colleagues, clients, and external partners.
• Demonstrate effective collaboration and communication with internal teams and other
organizations.

Major Duties

1. NationalOversight & Client Relations

a. Develop and implement strategic plans to optimize operational efficiency and
achieve organizational goals across all sites.
b. Oversee the across account's operations, including management of on site
leadership
c. Implement best practices and standards to optimize productivity, quality, and
customer satisfaction across all service areas.
d. Maintains and supports client satisfaction at a level that ensures account retention.
e. Ensures that all employees demonstrate an Spontaneous hospitality toward
customers and clients.
f. Promotes client awareness of program alternatives and the availability of
corporate resources.
g. Assist in developing and/or monitoring unit business plan and reporting to clients as
needed.
h. Collaborate closely with national team members to develop and execute
operational initiatives that drive efficiency, consistency, and excellence across all
regions
i. Implement and monitor operational processes, policies, and procedures to ensure
compliance with regulatory standards and deliver exceptional customer
experiences.

2. Operational Excellence

a. Responsible for implantation and effectiveness of programs in each site
b. Recognizes the importance of effective leadership in meeting and targets set forth
in the account’s performance plan.
c. Develop, monitor, and manage budgets in collaboration with site DOOs, ensuring
financial targets are met while maintaining
d. Recognizes the need for and demonstrates good communication and listening
skills with clients, customers and employees.
e. Visit each siteand selected accounts on a regular basis to ensure that a sharing
and exchange of ideas and experiences occurs
f. Operational Documentation: Maintain detailed operational documentation,
including procedures, policies, and best practices
g. Metric Gathering: Collect and analyze operational metrics to track performance
and identify areas for improvement.
h. Leadership Presentations: Prepare and deliver leadership presentations on
operational performance and strategic initiatives.

3. Operational Leadership and Safety Management:

a. Provide guidance, mentorship, and direction to Director of Operations (DOOs) at
each site, fostering a culture of excellence and accountability.
b. Quality Control: Ensure the highest standards of quality, sanitation, and food safety
are always maintainedacross all service areas.
c. Emergency Coverage: Assume responsibility for the entire operation in the