Junior Help Desk Support

Become an EXpert as a Help Desk Support Specialist

At EX Squared LATAM, we connect talented professionals across the region with impactful digital projects. We’re looking for a Help Desk Support Specialist to join our team and provide first-level technical support to end users, ensuring timely resolution of issues and a high-quality support experience.

This role is ideal for a junior-level IT professional with a strong service mindset, solid troubleshooting skills, and the ability to communicate effectively with users in English.

What You’ll Do

• Provide Help Desk and IT support to end users in Windows-based environments.
• Receive, track, and resolve support tickets, ensuring accurate documentation and timely follow-up.
• Perform user management tasks in Windows Active Directory, including user creation, deactivation, and permission management.
• Deliver basic support for web and mobile applications, assisting users with access and functionality issues.
• Troubleshoot hardware, software, and access-related problems with a strong focus on end-user experience.
• Escalate complex issues when necessary, following established support processes.
• Communicate clearly and professionally with users to understand issues and provide effective solutions.

What You’ll Bring

• 1–2 years of experience in Help Desk or IT Support roles (junior level).
• Hands-on experience providing Help Desk support in Windows environments.
• Practical knowledge of Windows Active Directory, including user lifecycle management and permissions.
• Experience working with ticketing systems and structured support workflows.
• Basic experience supporting web and mobile applications.
• Strong end-user–focused troubleshooting skills.
• Basic knowledge of SQL Server (approximately 1 year) or strong ability to learn quickly.
• Strong organizational skills and attention to detail.
• Advanced English proficiency (C1) — able to communicate confidently with users and teams in English.

Why Join EX Squared?

EX Squared is a global digital solutions company built on collaboration, growth, and technical excellence. Our LATAM team supports international clients while fostering a people-first culture where learning and professional development are encouraged. You’ll be part of an environment where your work directly supports business continuity and user satisfaction.