Catastrophe Residential Field Claims Specialist

Work Location:

Canada

Hours:

35

Line of Business:

TD Insurance

Pay Details:

We’re committed to providing fair and equitable compensation to all our colleagues. As a candidate, we encourage you to have an open dialogue with a member of our HR Team and ask compensation related questions, including pay details for this role.

Job Description:

TD Insurance is part of TD Bank Financial Group, one of Canada’s largest financial institutions. TD Insurance helps protect clients from the ‘accidents of life’ with a wide range of products including credit protection, life, health, travel, home and auto insurance. With more than three million clients, TD Insurance authorized products and services are available online, over the phone, and through a network of more than 1,000 TD Canada Trust branches.

In Canada, we have two lines of business, General Insurance and Life and Health. Our General Insurance business is one of the top home and auto insurance groups in Canada and the national leader in group insurance and affinity marketing. Our Life and Health business is the number one provider of critical illness insurance and direct life and health insurance in Canada.

At TD Insurance, we are committed to fostering an inclusive, accessible environment. With a Canada-wide workforce of over 5,000 employees and offices in Atlantic Canada, Quebec, Ontario and Alberta, our company is always growing and can help you to grow. TD Insurance offers a stable and dynamic work environment where talent is appreciated and professional development is taken seriously. More than just a job, we offer rewarding careers.

Job Details 

If you’re a compassionate and thorough professional with strong analytical skills, we want you to join our team. 

We’re there for our customers, in their communities, immediately following a Residential claim loss to ensure their urgent needs are met. As a Field Advisor you’ll provide advice and support to our customers and ensure they feel taken care of in their time of need.   

 

What You'll Do

No matter where you work at TD you’ll make a meaningful impact, grow your skills and thrive in our culture of care. As a valued member of our National Catastrophe Claims Team your work will involve a range of complexity and may include the following accountabilities:  

 

Make an Impact:  

• Gather, organize and verify required information and documentation from all available sources to ensure a thorough and complete compilation of facts to resolve claims
• Reconcile contractor estimates from new and preferred vendors to ensure appropriate settlements are reached for the damages sustained in a catastrophic event
• Contribute to team productivity objectives by maintaining a positive file count and open/close ratio
• Inspect insured dwellings and complete a comprehensive scope of repair, documenting and estimating anticipated repair costs.

 

Experience Growth:  

• Research complicated coverage scenarios and apply this knowledge to your customer claim files 
• Learn and demonstrate our customer-centric and strategic objectives while contributing to TD Insurance Group’s deliverables 

 

Cultivate our Culture of Care:  

• Travel to the site of a Catastrophe within Canada as part of our field response
• Consider every case as unique; apply non-biased and appropriate methods to achieve file resolution, resulting in a fair and equitable claim settlement
• Provide direct supervision of clients by communicating clear claims processing requirements, maintaining detailed claims notes and delivering timely progress updates
• Participate fully as a member of the team and contribute to a positive work environment

Job Requirements 

 

What You Need to Succeed

• 3-5