Physical Therapy Technician / PSR - Twin Cities Orthopedics

The Therapy Technician and Patient Service Representative position is a blended role to serve both therapy patients and the therapy team by providing aspects of therapeutic healthcare services to patients as well as assist with clinical responsibilities.

This is a part-time role (0.7 FTE), 3-4 days per week, can start as early as 7:30 AM & will close the clinic at the front desk 2 days/week working until 6:30 PM or 7:00 PM. Hour's variable, but will have a set weekly schedule our of our Eagan location.

Twin Cities Orthopedics is an operating division of Infinite Health Collaborative (i-Health), a group of local medical practices, owned and led by its physicians, on a mission to give patients more control over their healthcare.

Essential Functions:

• Assist in non-billable patient services by bringing appropriate patients back and initiating pre-therapy exercises

• With specific instruction and supervision by Therapist, guide patients through specific education/intervention provided by therapist

• Accurately and efficiently schedule new and existing patients in the current practice management system
• Verify and document insurance information as defined by current business practices
• Chart management
• Maintain timely communication with patients and families while in clinic
• Maintain clinician schedules
• May assist with coordinating schedules for the Volunteer Intern program, train and orient incoming Interns

• Clean and stock exam rooms, gym, equipment, and therapy space
• Maintain patient education materials
• Able to correctly lift and set up various weights in fitness, sports performance, and training aspects for clients

• Assist with Sports Performance and other Training HAUS ancillary services and their daily needs
• Assist with check-in for individual and group fitness classes
• Coordinate routine inspection/maintenance of equipment repair as needed
• Assist with patient transport within the clinic
• Position may include additional site-specific responsibilities
• Any and all other duties as assigned

Education and Experience Requirements:

• High School diploma/GED or equivalent
• Preference given to those who are currently or will be applying to Physical or Occupational Therapy graduate school, or pursuing a master's in athletic training
• 100 hours of related experience
• Customer service experience required

Benefits & Compensation: 

• Actual starting pay will vary based on education, skills, and experience. 

• The pay range displayed reflects full-time compensation and will be prorated for employees working less than a full-time schedule.

• We offer a comprehensive benefits package - to learn more click here.
  • Employees working 30+ hours per week (60 hours per pay period) are eligible for our Medical (w/Maternity Bundle), Dental & Vision plans, as well as Tuition Reimbursement.
  • All employees, regardless of hours, are eligible for 401(k) w/ Profit Sharing, Employee Assistance Program, Lifetime Fitness Subsidy, Car Rental discounts, Home, Auto, & Pet insurance savings programs & more.

Working Conditions:

• Ability to sit for extended periods (up to 8 or more hours per day).
• Frequent use of hands and fingers for typing, writing, and handling documents.
• Occasional standing, walking, bending, or reaching within the office environment.
• Ability to lift and carry office supplies or files weighing up to 20 pounds.
• Visual acuity to read electronic and paper documents.
• Auditory ability to participate in phone or video calls clearly.
• Manual dexterity to operate standard office equipment (e.g., computer, phone, printer).

Setting:

• Clinic

Essential Requirements:

Ability to:

• Comply with company policies, procedures, practices and business ethics guidelines.
• Complete job required training.
• Comply with all applicable laws and regulations, (e.g. HIPAA, Stark, OSHA, employment laws, etc.)
• Demonstrate prompt and reliable attendance
• Work in the clinic, office or surgery center during business hours 
• Travel independently throughout the clinic, office or surgery center (which may include movement from floor to floor); frequent bending, lifting, standing, stooping or sitting for long periods of time may be required
• Work at an efficient