Case Manager

 

CASE MANAGER 

QUEENS SUPERVISED RELEASE PROGRAM

POSTED: 12/16/2025

 

ABOUT CJA 

The New York City Criminal Justice Agency (CJA) is a not-for-profit service and research organization that operates in partnership with the New York City Mayor’s Office of Criminal Justice.  CJA is the City’s main pretrial services agency, combining operations, pilot projects, and research under one roof.  CJA utilizes procedural justice practices to provide pretrial services to over 100,000 persons arrested annually in New York City. Information collected about these arrestees and subsequent case processing is maintained in the agency’s internal and externally shared database systems, which are used to conduct descriptive and evaluation research on arrestee characteristics, case processing and court outcomes, and on issues and potential reforms to criminal justice policy in New York City. CJA’s programs operate in the criminal courts and detention facilities 24 hours a day seven days a week within the 5 boroughs of NYC, employing over 300 employees, citywide. 

PROGRAM SUMMARY

CJA operates a Supervised Release Program in Queens Criminal Court for defendants of all ages who are charged with felonies and misdemeanors, and who present a substantial likelihood of detention, but are at risk of failing to appear in court if released on recognizance.

The program, which operates during the day and night court, screens targeted defendants for release, subject to specific conditions including maintaining face-to-face and telephone contact with the program, participating in a screening protocol for substance abuse and mental health issues, and agreeing to program monitoring and reporting of non-compliance, re-arrests and scheduled court appearances.

POSITION SUMMARY

Reporting to the Supervising Clinical Case Manager and under the direction of the Clinical Director, the Case Manager is a dynamic, knowledgeable, and experienced individual with a social service, psychology, or clinical background to help make an impact on the ever-changing role of the court system and alternative initiatives aimed at reducing detention and crime rates in the city. The Case Manager hired for this position will be working on a team that serves both youth and adult clients (ages 16 years and older). The Case Manager in this role will be responsible for building relationships with participants and their support systems. In building these relationships, the Case Manager will coach and connect people with resources to meet their unique needs, such as education and employment programs, career assessments, job readiness, and other opportunities aligned with their personal goals and interests.

 PRIMARY RESPONSIBILITIES

The Case Manager’s functions include:

Client Needs Assessments:

• Conducting the intake/assessment interview to identify participants’ immediate needs, including risk factors for recidivism.
• Assessing for mental health and substance abuse problems, making outside referrals as appropriate.
• Working with people to explore interests and create plans to take steps towards meeting goals.
• Assessing for school and/or job readiness and connecting young participants to quality school and job programming, vocational trainings, technical skills classes or other certification programs, as well as peer support services, based on their personal interests and goals.
• Verifying participant contact information and age-appropriate activities and responsibilities to assign to participants at a designated level of supervision.

Client Engagement:

• Build relationships with program participants ages 16 years and older
• Identify and collaborate with support systems, such as guardians and significant, in participant’s life.
• Reviewing with participants the conditions of release, program agreement, and consents for disclosure
• Maintaining face-to-face and telephone contact with participants, monitoring re-arrests, and preparing on-calendar and off-calendar reports for court.
• Utilizing cognitive behavioral therapy, including using the use of interactive journaling, in applicable sessions.
• Run psychoeducational and supportive psychotherapeutic groups for participants ages 16-24 years old.
• Motivating participants to engage in voluntary services.

Documentation and Reporting:

• Updating computerized case management appointments accordingly to produce periodic reports on participant’s compliance.
• Writing formal progress reports for each court date, in accorda