Supervisor, HRConnect People Experience - LATAM

Company Description

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas – immunology, oncology, neuroscience, and eye care – and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on X, Facebook, Instagram, YouTube, LinkedIn and Tik Tok.

Job Description

North Chicago, IL
Employees work in a hybrid mode
Onsite required 3 days a week—Tuesday, Wednesday, & Thursday

Purpose

The Supervisor, HRConnect People Experience - LATAM is based in the United States and collaborates closely with HR team members of the LATAM region. This position will support employees in Brazil, Costa Rica, Mexico, Colombia, Chile and other locations in the region. Main stakeholders are Payroll, affiliate HRBPs as well as our external vendor partners in regard to service delivery excellence. The individual in this role will partner with teams to manage day-to-day operations support and vendor relationships while optimizing key HR processes and supporting our global HRConnect strategy, project initiatives. This position will report to the global HRConnect People Experience director.

Responsibilities

As HRConnect People Experience supervisor, it will be critical to understand HR processes as well as varying business needs and priorities to align our HR operational priorities and ensure stakeholder expectations are met. A continuous improvement mindset, communication skills with hospitality is key. Responsibilities will include:

• Primary liaison to our HR business partners in defined geography ensuring alignment of HR operations support to business HR strategies

• Quickly respond to customer escalations and provide solutions to the concerns and issues.

• Maintain effective communication and relationships across multiple groups internally and externally (service vendors) to ensure execution of business results.

• Manage to consistently meet or exceed our internal customer (employee, manager, BHR