About Our Job

With competitive pay, great benefits, and endless opportunities, working for the City and County of Denver means seeing yourself working with purpose — for you, and those who benefit from your passion, skills and expertise. Join our diverse, inclusive and talented workforce of more than 11,000 team members who are at the heart of what makes Denver, Denver.

What We Offer

The City and County of Denver offers a competitive salary commensurate with education and experience. New hires are typically brought into the organization between $32.00- $36.00/hour. We also offer generous benefits for full-time employees which include but are not limited to:

• A guaranteed life-long monthly pension, once vested after 5 years of service
• 457B Retirement Plan
• 140 hours of PTO earned within first year + 12 paid holidays, 1 personal holiday, 1 Wellness Day and 1 volunteer day per year
• Competitive medical, dental and vision plans effective within 1 month of start date

The City and County of Denver has announced furlough days, or unpaid days off, for most employees to meet a budget shortfall in 2025. There are two fixed furlough days for all limited (temporary positions with an end date) and unlimited (permanent) employees on August 29th, the Friday before Labor Day, and November 28th, the day after Thanksgiving. If you receive an offer for this position, your annual pay will determine whether you are required to take additional furlough days. Details will be discussed during the offer process for selected candidate(s).

Location & Schedule

In this position you can expect to work on site at Denver International Airport. Shifts may vary, based on operational coverage, and may include nights, weekends and holidays.

Who We Are & What You’ll Do

About DEN 

Denver International Airport (DEN) is the third-busiest airport in the United States and one of the top ten busiest airports in the world, connecting our community globally through flight and business. DEN is the primary economic engine for the state of Colorado, generating more than $36.4 billion for the region annually and employing nearly 40,000 people. At DEN, we are committed to fostering a diverse, inclusive and equitable workplace. We celebrate individuality and uplift all races, ethnicities, gender identities, national origins, ages, abilities, religion, and LGBTQIA+ communities. We know that our diversity makes us stronger, and we strive to keep diversity, equity and inclusion at the center of all that we do. 

As an Aviation Customer Service Supervisor, you will be responsible for supervising the customer service staff that performs aviation customer service work at concourse and terminal information booths, and supports international arrivals as needed. You will work side-by-side with the agents to ensure delivery of exceptional service to customers traveling through our airport.  Customer service employees primarily respond to requests for information and service from passengers and from the general public regarding airline operations, safety and security regulations, landside services, food, beverage and retail offerings, accommodations, passenger tracking, and other available customer service resources.

Other duties include:

• Serve as a “Brand Ambassador” for Denver International Airport (DEN) by anticipating customer needs and exceeding their expectations.  Demonstrates this through consistently being professional, visible, approachable, flexible, reliable, accountable and by delivering the highest levels of customer service in everyday assignments, special projects and initiatives and is an active team contributor
• Responsible for daily oversight of the Customer Service operation at DEN specifically overseeing/supervising a team of Customer Service agents working at the Airport Information Booths.
• Works side by side with agents approximately 50% of the time, with the remaining time focused on administrative tasks and customer service-related projects.
• Works closely with peer Supervisor(s) and Lead Agent(s) to ensure that Agents are correctly assigned to priority locations at DEN to support customers most effectively
• Proactively collaborates with peers to bring forward operational concerns and/or recommendations during leadership meetings
• Prepares meeting agenda’s, hosts employee monthly meetings, captures meeting notes and proactively actions items from the meeting in need of attention.
• Responsible for developing and delivering thorough quarterly and annual performance reviews to direct reports sharing accurate, quantifiable feedback with employee