Shareholder Development Administrative Assistant

SUMMARY

Bering Straits Native Corporation is seeking a qualified shareholder or shareholder descendant to join our Anchorage office as a Shareholder Development Administrative Assistant—a key role that serves as the first point of contact for the Shareholder Development department. This position is responsible for managing incoming calls and emails related to programs such as the descendant registry, scholarships, summer internships, and workforce development, while also performing a variety of administrative and project-based tasks. The ideal candidate will be organized, professional, and collaborative, working closely with team members across the department and the broader organization to support and enhance shareholder services.

Applicants will be contacted via phone or email within ten (10) business days of submittal.

ESSENTIAL DUTIES & RESPONSIBILITIES

The Essential Duties and Responsibilities are intended to present a descriptive list of the range of duties performed for this position and are not intended to reflect all duties performed within the job. Other duties may be assigned.

 

·         Answer phone calls to assist shareholders calling into the department.

·         Direct calls to appropriate Shareholder Development or BSNC departmental staff.

·         Take and relay clear, accurate messages in a timely manner.

·         Manage voicemails and follow up in a timely manner.

·         Assist with managing Shareholder Development email inboxes.

·         Sends, receives, and responds to emails in a timely manner.

·         Assists shareholders with forms and paperwork.

·         Provide basic assistance navigating the website for job applications, scholarship applications, descendant registry, and shareholder-owned business registry for shareholders.

·         Maintain paperwork and filing systems electronic or physical.

·         Help department personnel with overflow work or special projects.

·         Assist with coordinating and participating in office or outreach events.

·         Operates telephone, fax machine, copiers, etc.

·         Checks department internal mailbox and fax machine regularly for mail and paperwork directed to Shareholder Development.

·         Performs general offices duties or other duties as assigned.

 

 

QUALIFICATIONS - EXPERIENCE, EDUCATION AND CERTIFICATION

To perform this job successfully, an individual must be able to satisfactorily perform each essential duty. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Required (Minimum Necessary) Qualifications

·         BSNC Shareholder or Shareholder Descendant

·         High school diploma or equivalent General Educational Development (GED) certificate.

·         A minimum of two (2) years’ experience in general office setting.

·         A minimum of one (1) year experience providing customer service.

·         Excellent communication, interpersonal, professional, and organizational skills.

·         Computer related experience to include proficiency with Microsoft (MS) MS Word, MS Excel, MS Outlook, and Office365.

·         Position requires punctuality and dependability to satisfy job requirements.

 

Knowledge, Skills, Abilities, and Other Characteristics

·         Strong written and verbal communication