Senior Manager, Product Management: Premium Products & Experiences

Senior Manager, Product Management: Premium Products & Experiences

 

Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology.

Premium Products & Experiences creates brand defining offerings for Mainstreet, Upmarket, and Premium customers that drive sustainable growth for our business. Within PPX, the fast-growing Capital One Travel team seeks to transform the way customers book travel. Our mission is to grow and develop our product into an industry leading travel booking platform that delivers unique, differentiated benefits to our millions of customers while also powering the headline marketable benefits of our credit card products. 

In this role, you will sit at the forefront of Travel Growth, leading Marketing Delivery Strategy & Execution, including things like the build-out of an ecosystem of personalized, triggered messaging and helping us evolve the range of capabilities in our marketing toolkit that we can leverage to drive deeper loyalty and customer stickiness. You will serve as a lead strategist in partnering with Travel Tech to determine how we can advance our infrastructure to become even more sophisticated and efficient in making groundbreaking customer-facing campaigns come to life. You will also spearhead Travel’s efforts to innovate and accelerate the operational pace at which we can launch campaigns.

In this role, you’ll be expected to demonstrate proficiency in four key areas:

Human Centered 

• You’ll partner closely with Business Analysts, Marketers, Horizontal Product, and Tech (across Travel and Card) to understand and influence the holistic Growth vision of the business
• You’ll convert this understanding into a coordinated and thoughtful path to evolve the suite of capabilities that underpin our shared marketing vision
• Business Focused 
• You’ll oversee the build and execution of complex, cross-functional campaigns that power Travel-related experiences that leverage our marketing infrastructure
• You’ll own and prioritize the long-term (12-18 months) product roadmap to deliver on business outcomes, working closely with a cross-functional team to ensure that all the right resources are aligned to ensure that and your team will be successful
• You’ll define KPIs for your product and will be responsible for measuring and tracking to those measures, with an eye to adjusting and refining your roadmap as the data dictates

Technology Driven

• You’ll have an end-to-end understanding of your product and how it fits into the larger ecosystem to be able to anticipate impacts from changes in other parts of the business
• You’ll work closely with tech leadership and architecture to understand the tradeoffs of technical decisions and how they impact the ultimately customer experience your team will deliver always looking to ensure you’re using the best tool for the job

Transformational Leadership 

• You’ll challenge the status quo and help us chart new ways of working that position the business for more efficient, fast-paced growth
• You’ll rally your teams and senior stakeholders to your product vision and proactively leverage relationships throughout the ecosystem to align to your vision and influence prioritization across partner teams
• You’ll be responsible for attracting and retaining top talent to your team and mentoring and developing associates on their product career

We want you if you are: 

• Intellectually Curious. You ask why, you explore, you're not afraid to blurt out your crazy idea or follow an email chain for weeks to find someone with an answer. Comfortable with ambiguity, a hunger to learn and a seeker of new challenges.

• Communicator & Influencer. You can communicate complex ideas clearly regardless of your audience. Our team knows their priorities and why they’re doing what they’re doing. You always can rally associates to work with you.

• Do-er. You’re biased toward action, you try things and sometimes you fail. You can get around roadblocks and stay focused on your goals. You’re well organized, able to multitask and able to prioritize your work.

• Passionate & Customer Focus. You care about growing others and bringing them together around what’s possible. You get a thrill from the journey of building and shipping products, and you have a desire and ability to connect with our external or internal customers to fully understand their needs.