Manager, Service Planning - Central Valley

Requisition ID # 171349 

Job Category: Maintenance / Construction / Operations 

Job Level: Manager/Principal

Business Unit: Strategy & Growth

Work Type: Hybrid

Job Location: Fresno

 

 

 

Position Summary

 

The Service Planning & Design leadership job family is responsible for customer advocacy, project coordination, and delivery for new business electric and gas customer projects, designs, cost estimates, contracts, accounts receivable, dependency management, clerical services, and other related services. Incumbents are responsible for strategic engagement and ongoing new-business relationship management with large builders and developers, cities and counties, and active strategic customers in PG&E’s service territory. Responsibilities include planning for and addressing emerging legislation and trends in new business gas and electric service, partnering with internal stakeholders from other lines of business to successfully enable new business gas and electric load to support economic vitality and housing growth requirements, and providing support during major emergencies.

 

•    This position is hybrid. You will work from your remote office and your assigned location based on business needs. The headquarters location is flexible within the Central Valley of the PG&E service territory with preference in Fresno or Kern.

 

 

PG&E is providing the salary range that the company, in good faith, believes it might pay for this position at the time of the job posting. This compensation range is specific to the locality of the job.  The actual salary paid to an individual will be based on multiple factors, including, but not limited to, specific skills, education, licenses or certifications, experience, market value, geographic location, collective bargaining agreements, and internal equity. Although we estimate the successful candidate hired into this role will be placed towards the middle or entry point of the range, the decision will be made on a case-by-case basis related to these factors. This job is also eligible to participate in PG&E’s discretionary incentive compensation programs.

 
A reasonable salary range is:
Bay Area Minimum: $147,000
Bay Area Mid-Point: $210,000
Bay Area Maximum: $265,000
&/OR
California Minimum: $147,000
California Mid-Point: $200,000
California Maximum: $252,000

 

Job Responsibilities

 

•    Manages Supervisors and staff providing customer consultation for new business opportunities, customer advocacy, project management, and designs for new business gas and electric customers, overseeing the new service process roadmap and driving revenue generation for the company.
•    Maintains overall customer experience of new business customer services and projects within regions or specialized areas, coordinating across leadership for service delivery.
•    Manages Supervisors and staff to drive performance through effective recruitment and selection, training and development, performance management and coaching, and rewards and recognition.
•    Identifies, addresses, and escalates customer delivery and satisfaction issues. Engages with customers, builders, and contractors to understand current and emerging needs, and solicits senior leadership review and/or action when needed.
•    Identifies, leads, and manages organizational performance and process improvement initiatives to support new business customer strategies and goals.
•    Manages organization, supervisor, and employee performance in alignment with new business customer delivery goals and metrics, including safety, productivity, quality, customer satisfaction, and areas of improvement.
•    Establishes and maintains effective relationships with union business managers.
•    Manages adherence in the areas of tariff compliance, rules, regulations, accounts receivable guidelines, and contracts. Ensuring work is performed and meets all Company and California Public Utilities Commission (CPUC) standards, criteria, and compliance requirements.
•    Creates, promotes, and manages a safety-first work environment and culture.

 

 

Qualifications

Minimum:

 

•    Bachelor's Degree in Business Administration or a job-related discipline or equivalent experience.
•    6 years of job-related experience
•    4 years of utility/construction/urban planning experience, including experience with service planning, estimating, project management, technical customer service, and/or other relevant experience.

 

Desired:

 

•    Construction management certification
•    Project management professional – PMP
•    3 ye