Sr. Store Manager (HELE Salt Lake | Full-Time)

HELE Sr. Store Manager

 

Salary Range: $59,479 - $89,219 Annually

Other Compensation: Quarterly Bonus - Retail Incentive Program 

Work Location: 4259 Lawehana St, Honolulu, HI 96818

 

The Opportunity:

Howzit! We are Par Pacific Holdings, Inc., voted Ho’okela Awards 2024 Retail Team of the Year and ranked #1 for 2023 on Hawaii Business magazine's Top 250 list of the state's largest companies by revenue. 

 

This position, in one of our HELE convenience stores, is a great place to set out on a career path. Our retail vision is Super Fast, Crazy Clean, Always Kind. We seek to provide both fuel, food and other conveniences to our local Hawaiian community. We welcome and encourage collaborative innovation from our employees, and you'll become part of a team that embodies heart, integrity, creativity, and respect.

 

Primary Job Responsibilities:

Safety

• Maintain a safe work environment for employees and customers by setting safety as a priority. 
• Ensure pump islands, lot, and store areas are clean and free of debris at all times. 
• Work with the Safety Team and conduct monthly mandatory meetings and trainings. 
• Report safety incidents in a timely manner and comply with safety policy, programs, and processes .
• Conduct timely and in-depth incident investigations to uncover root causes, and accurately prepare and submit required reports and paperwork within required time frame.

 

Leadership and Personnel Management

• Train, develop, guide, and evaluate employees to operate the store effectively and safely to provide superior customer service. 
• Maintain a professional and supportive image among subordinates and supervisors. 
• Collaborate with the recruiting team to actively source, interview, and select qualified applicants using fair and non-discriminatory hiring practices.
• Prepare and submit all employee paperwork accurately and timely (i.e. performance appraisals, performance notices, new hire checklist, employee change forms, etc.) 
• Ensure that all employees receive continuous on-the-job, and required company training to improve customer service performance and safety awareness. 
• Motivate and provide employee recognition to improve individual, team, and store performance. 
• Address employee performance and violation issues. Implement a progressive disciplinary approach when dealing with employee performance issues, prepare and submit the proper documentation within required time frame.
• Set and communicate performance expectations, and evaluate actual performance based on those expectations. Prepare on-going performance appraisals in writing for all employees, providing proper performance-based feedback. 
• Develop employees through coaching and training to prepare them for advancement, supporting a strong succession pipeline.
• Carry out all company policies. 

 

Customer Service and Site Relationships

• Consistently provide prompt and courteous customer service, may be required to assist customers at the gas pump, and assist in resolving customer issues. 
• Accurately ring up all sales on POS system, comply with all cash handling procedures, and other payment types for products sold. 
• Develop positive and professional relationships with all customers, vendors and contractors. 
• Responsible for all cash, monies, and inventory during shift. 
• Prioritize appropriately developing and assigning tasks to ensure that the store is clean, adequately stocked, and organized for fast, convenient, and professional service to customers.    
• Ensure a friendly, welcoming, and well-maintained store environment to provide customers with a buying experience that meets their expectation. 
• Monitor customer needs and expectations and work with store employees to ensure those needs are met by promoting programs and ensuring suggestive selling.  
• Assist customers at the pump and in-store to find the desired product and operate equipment. 
• Actively soli