Jobs and Careers

Front Desk Agent South Coast Winery Resort & Spa

Carter Hospitality Group

United Statesfull_timeVerifiedPosted 5 Aug 2026

💰 $34,000/yr

About the role

Benefits:

401(k)
401(k) matching
Company parties
Competitive salary
Dental insurance
Employee discounts
Flexible schedule
Free uniforms
Health insurance
Opportunity for advancement
Paid time off
Parental leave
Training & development
Tuition assistance
Vision insurance
Wellness resources

South Coast Winery Resort & Spa is seeking a warm, professional, and service-driven Front Desk Agent to be the welcoming face of our luxury resort. If you take pride in creating exceptional first impressions and delivering memorable guest experiences, we’d love to meet you.

What You’ll Do

Greet guests with genuine hospitality and ensure a seamless check-in and check-out experience
Manage reservations, room assignments, billing, and cash handling accurately
Respond to guest inquiries, requests, and concerns promptly and professionally
Coordinate with Housekeeping, Maintenance, and Guest Services to exceed guest expectations
Maintain knowledge of resort amenities, winery offerings, spa services, and local attractions
Uphold brand standards, policies, and procedures at all times

What We’re Looking For

Previous hotel front desk or customer service experience preferred
Strong communication and interpersonal skills
Professional appearance and positive attitude
Ability to multitask and remain calm in a fast-paced environment
Flexibility to work evenings, weekends, and holidays as needed
Experience with hotel PMS systems is a plus

Why Join South Coast Winery Resort & Spa

Work in a beautiful luxury resort and winery setting
Competitive pay and benefits
Employee discounts on dining, spa, and retail offerings
Opportunities for growth and career development
Be part of a passionate team dedicated to excellence in hospitality

✨ At South Coast Winery Resort & Spa, every guest experience begins with you.

Apply today and help us create unforgettable stays.

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Compensation: $17.00 per hour

Established in 2011, Carter Hospitality Group, LLC. is a family-owned hospitality company with 4 hotels and resorts as well as 3 wineries across the United States. Based in Orange County, California, the company manages and owns a portfolio of luxury properties including South Coast Winery Resort & Spa, Temecula, California; Carter Estate Winery and Resort, Temecula California; and Carter Creek Winery Resort & Spa, Hill Country, Texas. Carter Hospitality Group also serves as the owner-franchisee for Radisson Hotel Orlando Lake Buena Vista South, Orlando Florida. The company also owns the South Coast Winery in Temecula California, Carter Estate Winery in Temecula California and the Carter Creek Winery in Hill Country, Texas. For More information, visit us at CarterHospitality.com.

Purpose

Enriching lives by crafting exceptional environments and experiences.

Niche

We design, build and care for unique settings where communities thrive and memorable experiences come to life.

We are an Equal Employment Opportunity employer.