Systems Operator III / Computer Operator V

Systems Operator III/Computer Operator V 

Location:    Carlsbad, NM

Employment Class:  Full Time Regular

FLSA Classification:    Non-Exempt/Hourly

Position Summary:

Command Cyber Solutions (a federal government contractor) is seeking a qualified Systems Operator III/Computer Operator V who will perform System Operator Duties to support a Government Technical Services Project for the US DOE TRANSCOM Program. TRANSCOM consists of multiple custom web applications, tools and interfaces and a user help desk that supports users 24-7. This position provides TRANSCOM technical support services directly to the EM CBFO, and DOE sites as needed to aid in the tracking of the transuranic (TRU) waste shipments as well as other radioactive material shipments to meet the DOE mission requirements.

Essential Duties & Responsibilities:

•    Perform application testing and system testing as requested using various systems analysis techniques and procedures by consulting with users to determine hardware, software, or system functional specifications.
•    Coordinate with DOE shippers and carriers on shipment logistics.
•    Perform troubleshooting on all system components to ensure the system remains available to all stakeholders. Troubleshoot to mitigate, report failures.
•    Monitor and control electronic computer and peripheral electronic data processing equipment to process various data according to operating instructions.
•    In addition to operating the system, diagnose and act on machine stoppage and error conditions not fully covered by existing procedures and guidelines.
•    Monitor and respond to operating and error messages; enter commands at a computer terminal and set controls on computer and peripheral devices.
•    Monitor shipments using multiple tracking web software applications.
•    Follow all procedures, shipment checklists, log entries for all shipment events and alarms, help desk support and technical system problems.
•    Follow DOE and NRC security guidelines when providing user support.
•    Specific administrative and project duties as may be assigned.

Education, Certification & Experience Requirements

Education:
•    Bachelor’s degree or higher in Computer Science, Information Technology or related field, or equivalent professional experience. 

Certifications (one or more required): 
•    Microsoft Technology Professional (MTA)
•    CompTIA A+ Certification
•    Network 5 Certification
•    System Operator Certification

Experience:

•    Minimum ten (10) years’ combined experience as a Systems Operator I, II or III with increasing skills and responsibilities.

Knowledge, Skills & Abilities Required:

•    Proficient in MS Office suites (Word, Excel, PowerPoint, SharePoint, and Outlook), Adobe Acrobat, and any other software specific to this position.
•    In-depth knowledge and understanding of computer systems, including but not limited to Windows, web applications, hardware and software troubleshooting and installation, and network terminology.
•    Ability to manage multiple projects and initiatives with strong organizational, analytical, research, problem-solving and technical skills.
•    Ability to interpret and apply federal, state, local laws, regulations and requirements, including but not limited to current DOE Directives (https://energy.gov/em/doe-directive).
•    Effective oral and written communication skills.
•    Exhibit a high degree of professionalism in the production of deliverables and in interactions with fellow employees and client personnel. Display a professional customer-service attitude at all times.
•    Adhere to fundamental principles of ethical service pursuant to federal, state and local regulations.
•    Ability to multi-task with ease

Working Conditions/Working Environment/Physical Demands

•    Basic office work environment at government facility.
•    Position requires shift flexibility to support a 24x7x365 operation.