Principal Business Strategy – Network Relations

Discover. A brighter future.

With us, you’ll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it — we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.

Come build your future, while being the reason millions of people find a brighter financial future with Discover.

Job Description:

What You’ll Do  

This role supports Marketing, Cards, and Customer Service priorities across several key lines of business via planning, prioritization, and project execution. The role is responsible for managing the relationship with Discover Network and ensuring the Card business remains in compliance with the credit operating regulations and contractual obligations.  Responsible for driving business value and managing risk for the organization. Key responsibilities may include managing the initiative intake process from Discover Network to Discover Card, management and socialization of operating regulations change management, management of action items associated with gap analysis performed by stakeholders and Discover Network.  This role also works closely with Marketing, Cards, and Discover Network leadership to align on prioritization and continuous improvement opportunities across all channels.

Actively manages and escalates risk, bank and network impacting issues within the day-to-day role to management.

How You’ll Do It  

• Manages the development and implementation of intake process associated with request to and from Discover Network including updates and strategies that support business goals.
• Supports operational activities that ensure Discover Card remains in compliance to the Office of Network Relations governance framework.  
• Drives continuous improvement through process discipline and innovation by partnering with cross-functional teams to implement capabilities to minimize key stakeholder and/or customer experience friction.
• Mitigates business risk while designing process and strategy changes which improve key performance indicators within span of control.

Qualifications You’ll Need  

The Basics  

• Bachelor’s Degree in Marketing, Business Administration and Management or related  
• 4+ years of experience in Customer Service or Business related  
• In lieu of a degree, 8+ years of experience in Customer Service or Business related  

Bonus Points If You Have  

• 6+ years of experience in Customer Service or Business related  

Application Deadline:

The application window for this position is anticipated to close on Aug-18-2024. We encourage you to apply as soon as possible. The posting may be available past this date, but it is not guaranteed.

Compensation:

The base pay for this position generally ranges between $88,500.00 to $149,300.00. Additional incentives may be provided as part of a market competitive total compensation package. Factors, such as but not limited to, geographical location, relevant experience, education, and skill level may impact the pay for this position.

Benefits:

We also offer a range of benefits and programs based on eligibility. These benefits include:

• Paid Parental Leave

• Paid Time Off

• 401(k) Plan

• Medical, Dental, Vision, & Health Savings Account

• STD, Life, LTD and AD&D

• Recognition Program

• Education Assistance

• Commuter Benefits

• Family Support Programs

• Employee Stock Purchase Plan

Learn more at mydiscoverbenefits.com.

What are you waiting for? Apply today!

All Discover employees place our customers at the very center of our work. To deliver on our promises to our customers, each of us contribute every day to a culture that values compliance and risk management.

Discover is committed to a diverse and inclusive workplace. Discover is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or other legally protected status. (Know Your Rights