Part-Time Customer Support Agent (Work From Home)

This is a remote position.

Who We Are

At Sozoroad, we are a dynamic consulting and technology partner dedicated to assisting small and mid-sized businesses, nonprofit organizations, and local government entities in navigating change and fostering growth through innovation. Our team brings extensive expertise in digital strategy, operations, and emerging technologies—delivering practical solutions that make a tangible impact. We understand the unique challenges of our clients because we collaborate closely, listen attentively, and adapt swiftly. Our mission is clear: to empower organizations to address today's challenges and build for tomorrow—with smarter systems, sharper strategies, and a human touch. We think big, act boldly, and are laying the groundwork to become a leading force in our industry.

What You'll Do

As a Part-Time Customer Support Agent, you will serve as a primary support contact for customers and clients requiring assistance. You will respond to inquiries, resolve issues, and ensure every interaction is handled professionally, accurately, and with empathy.

This role is ideal for individuals who enjoy written communication, problem-solving, and managing multiple conversations in a fast-paced, remote environment.

• Handle customer inquiries via email and live chat in a timely and professional manner.
• Respond to inquiries, requests, and concerns with clarity and empathy.
• Troubleshoot and resolve basic issues, escalating complex cases when necessary.
• Maintain accurate documentation of interactions in CRM or ticketing systems.
• Manage multiple conversations while maintaining quality and response standards.
• Follow client-specific SOPs, workflows, and communication guidelines.
• Collaborate with internal teams to ensure timely resolution of customer concerns.
• Uphold service quality, response time, and customer satisfaction expectations.

Who You Are You are a reliable and detail-oriented support professional who communicates clearly in writing and takes ownership of customer issues. You remain calm under pressure, can manage multiple tasks efficiently, and consistently aim to deliver positive customer experiences.

You are adaptable, coachable, and open to supporting different clients or projects as business needs evolve.

Please Note