Associate, Delivery (Scrum Master)

When you join Sallie Mae, you become a champion for all students.

We’re on a mission to power confidence as students begin their unique journey. To help them plan their higher education, successfully finish, and prepare for life after school. To help them Start smart. Learn big.

Students need guidance navigating this important time in their life. They need someone who acknowledges that their education path is unique. They need a partner willing to evolve and not only meet but surpass their expectations. We’re changing. Because students need a better way.

We’re looking for people who are excited to drive this transformation. To break barriers and think of new ways to adapt, help, and create better experiences for students—and for each other.

This is where diverse backgrounds, beliefs, and perspectives matter. It’s where you’re empowered to bring your authentic self to work.

Feeling your best allows you to do your best. Our benefits take care of the whole you—from physical and mental to financial and professional. You’ll get opportunities to further your education and career, support for you and your family (including your pets!), paid time off to volunteer for the things that matter to you, and more.

We’re obsessed with impact and making a real difference. For us, that means putting relationships first, asking “why not?” when tackling challenges, and continuously learning new skills.

Come do more than join something, change something. For students, for future generations, for the future of education.

What You'll Contribute

We are seeking an Associate, Scrum Master to join our OCIO team during an exciting period of growth. Our organization is actively evolving its agile practices, and this role is critical in helping teams stay focused, collaborative, and productive amidst change.

This is a hands-on, facilitative role for someone who thrives sitting shoulder-to-shoulder with developers, fostering strong team rapport and guiding effective delivery practices. You’ll start with 1 team and work your way in supporting up to 3 agile teams, helping them self-organize, follow Scrum best practices, and continuously improve their performance and collaboration.

This is not just about running ceremonies—it’s about protecting the team, helping the business make informed decisions, and telling the story of team progress in a way that supports sustainable, iterative change. 

What You Will Do:

• Serve as a servant leader and facilitator for agile development teams, focusing on team health, productivity, and outcomes.

• Lead standard SCRUM ceremonies (Team Sync, Retrospectives, Sprint Planning, etc) 

• Support the team in tracking progress using a delivery tool Azure DevOps; ensure visibility into sprint commitments, burn-downs, and velocity trends.

• Participate and contribute to Communities of Practice, SoS, and other enterprise initiatives that share and advance practical knowledge. 

• Help the team maintain focus on delivery goals amidst shifting business needs, with support from your manager in navigating broader organizational challenges.

• Promote self-organization, team accountability, and accurate estimation to improve delivery predictability.

• Encourage continuous improvement through structured retrospectives and the tracking of tangible outcomes.

• Proactively identify and manage cross team dependencies, risk and impediments; effectively communicates with impacted parties and escalates immediately if objectives are not being met. 

• Protects the team and builds trust with stakeholders. 

• Champion change management through storytelling—helping your team and business stakeholders understand the why behind process shifts and delivery decisions.

• Partner closely with developers, testers, product owners, and other cross-functional team members to ensure smooth collaboration and shared ownership of outcomes.

• Learn the systems (legacy, modern tech stacks, mobile apps, etc.) well enough to speak knowledgeably and advocate for the team’s needs and constraints.

The above information is intended to describe the general nature and level of work performed by employees assigned to this job; it is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees in this role.

What You Have:

Minimum education, skills and experience required.

• 2+ years of experience performing Scrum Master responsibilities leading ceremonies 

• Experience working within an Agile delivery tool (Azure DevOps is nice to have but not required) to track stories, tasks, and metr