Regional Director of Operations - Texas

Location: Irving, TX (On-Site – Must currently reside in DAL/DFW area) 

Reports to: CEO

Compensation: $125,000 Base Salary + Annual Performance Bonus

Schedule: Full-Time | 30-40% Travel

Why SkyHop Global?

We’re a fast-growing, service-driven company trusted by major airlines nationwide. Our product is service—and our success is built on safety, teamwork, and accountability.

Lead Operations Across Texas

SkyHop Global (or Company) is one of the top providers of ground transportation to airline crews across the country. Reporting directly to our CEO, the Regional Director of Operations will be responsible for the successful day-to-day operations of the stations in his/her designated region.  The Regional Director of Operations will provide leadership and direction to our station management teams and will be responsible for reinforcing a performance culture in a way that is inspiring and holds true to our core values.  With direct oversight of the designated station leaders, the Regional Director of Operations will align teams through specified performance measures that achieve our service, safety, and financial goals. Further, the Regional Director of Operations will ultimately be responsible for managing delivery of the Company vision.  
SkyHop Global, a national leader in airline crew ground transportation and an Inc. 5000 company, is seeking a Regional Director to oversee operations across our Texas market (Austin, Houston, Dallas/DFW).

This is a highly visible leadership role responsible for driving operational performance, financial results, workforce management, and customer satisfaction across multiple locations. We are looking for a hands-on operator who thrives in a fast-paced environment, can solve complex operational challenges, and has a proven ability to lead large teams through rapid growth and change. 

Our business operates 24 hours a day, 365 days a year. Success in this role requires strong decision-making, adaptability, accountability and a relentless focus on execution.

What You’ll Own
Key Responsibilities

• Ensures each station in region portfolio achieves Company financial goals.  Regularly analyzes financial performance to ensure each station is on track to meet performance metrics.   
• Conducts monthly business reviews with each station leader across Company key performance indicators and adjusts plans with station leadership, as needed, to achieve results. 
• Develops quarterly business plans with each station leader to ensure each station is prepared and staffed for planned local events, as well as trained to execute during unplanned events that impact station operations.  
• Ensures all Station Leaders are executing effective scheduling practices: schedules posted on time, all trips covered according to contractual guidelines, proper LOD coverage, etc. 
• Partners with HR to manage station recruiting, ensuring each station is fully staffed with proper availability; Station leaders complete onboarding process correctly and in a timely manner.
• Develops succession plans for staffing needs and demonstrates a strong ability to recruit and develop others. Assesses talent at all levels and builds a bench of talent.   
• Identifies and develops designated trainers for station leaders and drivers within the region.  Ensures that all new hires are effectively trained by certified trainer.  
• Effectively addresses performance issues and holds teams accountable in a constructive and timely manner. Appropriately partners with HR and elevates concerns with a sense of urgency. 
• Acts as point of escalation when service issues arise, advises station leaders on proper reporting and documentation.  Ensures all complaints are answered with 24 hours.  
• Leverages data from observations and reported service issues to identify root cause and implement processes to improve execution in a measured way.  
• Engages station leaders to identify operational improvements in areas such as route optimization, fleet utilization, fuel expenditures, and routine maintenance costs.
• Builds a best-in-class safety culture in region by leveraging training tools, employee engagement, recognition, and coaching.  Ensures all safety policies are implemented and followed.  
• Ensures auditing of fuel cards, time and attendance, vehicle maintenance, office paperwork and recordkeeping, vehicle documents, etc. to maintain compliance with Company policy and mitigate risk and exposure.   
• Leads the fleet managers to ensure vehicle maintenance schedules are in place, correct number or vehicles are at each station, correct maintenance tools a