Hospice Clinical Manager

Under limited supervision, manages the clinical patient care delivery of identified area(s) of responsibility. Manages, the human, fiscal and communication resources to facilitate coordination of care.

Education:
Bachelor’s degree or equivalent. Master’s Degree in Nursing, or related degree or the equivalent preferred.
Licensures/Certifications:
• RN or other relevant licensure in the state of Maryland.
Experience:
At least five (5) years progressive clinical experience, including at least two (2) years’ in a lead or supervisory role. Additional education may be substituted for some of the experience.
Skills:
• Substantial interpersonal and verbal communication skills required in order to provide effective leadership to assigned staff, maintain effective contacts with patients, families, physicians and community
• Analytical skills necessary to organize and oversee the work of others and to develop and administer sound policies, procedures, budgets and clinical practices.

Principal Duties and Responsibilities:
Strategic Planning
• Develops, implements, and ensures hospice service and after hours care for patients and families.
Financial Management
• Manages accounts payable issues.
• Processes payroll for assigned areas.
• Develops efficient staff plans with allocated resources.
• Maintains inventory and analyzes cost of supplies and services.
Human Resource functions
• Manages human resources within established productivity guidelines and the personnel budget.
• Facilitates training and development efforts.
• Maintains employee competencies.
• Monitors and reviews work performance of the staff.
• Interviews and selects personnel.
• Utilizes IT system to monitor productivity and performance of staff.
Service Excellence
• Monitors, investigates and responds to customer feedback, modifying office systems, processes and patient care as needed.
• Monitors and adjusts programs based on family satisfaction scores.
• Meets or exceeds patient statistical targets.
Quality Initiatives
• Oversees staff involvement in quality control and improvement efforts, general safety, and infection control procedures.
• Initiates, monitors, and evaluates performance for the team, as needed.
• Monitors trends, reviews and revises systems/processes as appropriate.
• Ensure standards of practices are met and incorporates compliance with regulatory laws.
Patient Care Management
• Manages the clinical practice of patient care including care planning.
• Participates in the development of patient care programs and/or expansion of services.
• Coordinates interdepartmental activities that have significant impact on patient care.
• Interprets hospice standards to clinical staff, other departments, physicians, patients and the community.
• Oversees completion/management of 485/486.
Communication and Coordination
• Responsible for coordination of after hour needs of patients and families.
• Communicates with all Clinical Managers to assess needs and schedule accordingly.
• Coordinates and oversees compliance of documentation management resources involving clinical/administrative staff, pharmacy and durable medical equipment

All roles must demonstrate GBMC Values:

Respect

I will treat everyone with courtesy. I will foster a healing environment.

• Treats others with fairness, kindness, and respect for personal dignity and privacy
• Listens and responds appropriately to others’ needs, feelings, and capabilities

Excellence

I will strive for superior performance in every aspect of my work. I will recognize and celebrate the accomplishments of others.

• Meets and/or exceeds customer expectations
• Actively pursues learning and self-development
• Pays attention to detail; follows through

Accountability

I will be professional in the way I act, look and speak. I will take ownership to solve problems.

• Sets a positive, professional example for others
• Takes ownership of problems and does what is needed to solve them
• Appropriately plans and utilizes required resources for various job duties
• Reports to work regularly and on time

Teamwork

I will be engaged and collaborative. I will keep people informed.

• Works cooperatively and collaboratively with others for the success of the team
• Addresses and resolves conflict in a positive way
• Seeks out the ideas of others to reach the best solutions
• Acknowledges and celebrates the contribution of others

Ethical Behavior

I will always act with honesty and integrity. I will protect the patient.

• Demonstrates honesty, integrity and good judgment
• Respects the cultural, psychos