Enterprise Client Relationship Executive

Assurant Housing is seeking a dynamic and strategic Enterprise Client Relationship Executive to lead a long-standing partnership with a key client of over 20 years. In this high-impact role, you will serve as a critical member of the Account Management Team, acting as a strategic liaison between internal teams and external stakeholders. You will be responsible for driving innovation, managing cross-functional initiatives, and delivering effective, client-focused solutions across multiple products. This role requires a strong ability to cultivate and maintain executive-level relationships, ensuring alignment with client goals while fostering long-term growth and success.

What will be my duties and responsibilities in this job?  

Drive Strategic Growth Initiatives: Lead the execution of key initiatives aimed at increasing revenue and deepening engagement within the existing client base.

• Client Relationship Management: Establish and sustain strategic client relationships through the consistent delivery of high-quality solutions. Responsibilities include preparing structured meeting agendas, facilitating focused discussions, and producing actionable summaries to advance key initiatives.

• Business Alignment and Strategy: Collaborate with clients to define business outcomes and align Assurant’s strategic offerings with their evolving priorities, extending relationships beyond current contractual scopes.

• Stakeholder Engagement: Navigate and influence technical, business, and senior leadership level stakeholders—both internally and externally—to support client objectives and drive mutual success.

• Cross-Functional Leadership: Orchestrate internal resources and cross-functional teams to deliver seamless client experiences, including new product and service implementations.

• Executive Communication: Lead high-level business value conversations with client executives, translating strategic goals into actionable plans and measurable outcomes.

• Operational Review: Monitor and ensure adherence to Service Level Agreements (SLAs), working closely with operations teams to maintain performance standards and resolve issues proactively.

• Financial Accountability: Oversee client financial performance, including monthly goal tracking and reporting.

• Business Planning and Reviews: Contribute to the development of annual business plans and lead client business reviews, ensuring alignment on KPIs, performance metrics, and revenue targets.

• Change Management and Compliance: Advocate for and manage client change requirements in alignment with internal policies, regulatory guidelines, and state compliance mandates.

• Documentation and Reporting: Prepare and deliver comprehensive business review materials, ensuring accuracy, completeness, and effective presentation logistics.

What are the requirements needed for this position?  

• A minimum of 6 years of experience in a client-facing Enterprise Account Management role, with a proven track record of building and maintaining strategic relationships with high-value clients.

• Demonstrated expertise in leading and executing large-scale project management programs, delivering measurable business outcomes within tight deadlines and complex organizational structures.

• Strong strategic thinking and innovation skills, with the ability to adapt to shifting priorities, align cross-functional activities, and manage multiple high-impact initiatives simultaneously.

• Proven success in coordinating and motivating large, diverse teams to achieve ambitious goals, drive collaboration, and deliver results in dynamic environments.

• Exceptional communication, negotiation, and stakeholder management skills, with a focus on delivering value and fostering long-term client partnerships.

What other skills/experience would be helpful to have?  

• Thrives in fast-paced, high-volume environments with a strong focus on timely and high-quality delivery of responsibilities.

• Demonstrated success in leading and motivating large, diverse teams to achieve results through influence and collaboration.

• Possess excellent written and verbal communication skills, with the ability to convey complex ideas clearly and persuasively.
     

How much should I expect to travel?  

• Up to 10% annually.

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Pay Range:

$101,500.00 - $169,400.00

Any posted pay range considers a wide range of compensation factors, including candidate background