Medical Office Specialist - Home Visiting Program - Limited Term

Posting number: POSTING ONLY

Department: Family Health Services

Job classification: Medical Office Specialist

Posting type: Open & Promotional

Categories: Clerical & Data Entry, Health Services, Public Health, Social Services, Child Support, Human Services, Health Education, Office and Administrative Support

Summary

San Mateo County Health - Family Health Services is seeking an experienced Medical Office Specialist (MOS) for the Home Visiting Programs to provide difficult, technical, complex or specialized medical office support. The current vacancy is a full-time, limited-term vacancy and the expected duration is about 2 years.
 
Family Health Services Home Visiting Programs focus on the health and well-being of infants, children, teens, young adults and parents. These home visiting programs provide home visits to support children and families using evidence-based models including Nurse-Family Partnership, Healthy Families San Mateo County, Promoting First Relationships, SafeCare and Trauma Informed Approach. These programs provide developmental screenings, support for children with special health needs, parenting support, health education, and include home visiting services and the Childhood Lead Poisoning Prevention Program. The Family Health Services Pediatric Home Visiting Program is implementing an evidence-based program that aims to promote the health of postpartum women and their babies, strengthen parent-child bonding, and create a healthy environment for the entire family by providing intensive home visiting services to families in San Mateo County.
 
This Medical Office Specialist performs a variety of specialized administrative duties including providing customer service to staff, clients and families; collaborating with other professionals in a team setting; assisting in the development and implementation of family-centered policies and procedures. The successful hire will also operate Avatar, EPIC and Microsoft Office Suite (e.g. Word, Excel, Outlook, PowerPoint, etc.) to perform work duties.
 
The ideal candidate for the position has the ability to work independently with minimal supervision using initiative and sound independent judgment within established guidelines; proven technical skills mastering use of a variety of computer programs; embraces change; read, interpret and apply rules, policies and procedures; maintain accurate records and files; organize work, set priorities and meet critical deadlines; communicate effectively and establish and maintain effective working relationships with those contacted in the course of work. Additionally, the ideal candidate is also detail-oriented, has the ability to multi-task, enjoys working in a fast-paced environment, is a team player and experienced working with small multidisciplinary teams, is able to establish boundaries, and has good decision-making skills. Desire to make a difference in the lives of children/young adults with major health problems and, or disabilities strongly preferred.
 
Note: This is a limited term, at-will position. Limited Term Employees are assigned to assignments not to exceed three years. They receive medical and dental benefits, similar to regular employees, and a defined contribution retirement plan.

Examples of duties

Duties may include, but are not limited to, the following:

• Perform difficult, complex, technical or specialized medical office support work, which may require the exercise of independent judgment, the application of technical skills, and a knowledge of detailed or specialized activities related to the medical area to which assigned.
• Research and assemble information from a variety of sources for the completion of forms or the preparation of reports; make arithmetic or statistical calculations.
• Provide information to the public or to County staff that requires the use of judgment and the application and interpretation of policies, rules or procedures.
• Organize, maintain and purge various departmental files.
• Type correspondence, reports, forms, and specialized documents from drafts, notes, dictated tapes, or brief instructions, using a typewriter, word processor or computer terminal.
• Proofread and check typed and other materials for accuracy, completeness, and compliance with departmental policies and regulations.
• Enter and retrieve data and prepare reports using an on-line or personal computer system; review such reports for accuracy and make corrections as required.
• Oversee and personally perform a variety of medical office ad