Host - FDR - HOB Cleveland

Job Summary:

Position: Foundation Room Host

Job Type: Part-Time

Schedule: Flexible, nights and weekends

Salary: Hourly

WHO ARE WE?

Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com.

Live Nation’s Concerts Division is where tours are born, artists come to life, and fans get to experience the rush of live music. From our dozens of owned/operated Amphitheaters to our Global Touring team, from Ticketing and Venue Operations to Marketing and Sales... we foster a fun and upbeat work culture with no shortage of opportunities. With perks ranging from free concert tickets to dog-friendly offices, to progressive benefits like student loan reimbursement and adoption/fertility support... it’s no wonder we are certified as a Great Place to Work organization and one of People Magazine’s “50 Companies that Care”. We want everyone to feel like they belong and can thrive in our community, so we strive to help you achieve your career and personal goals. Live music is our passion and where we find our common ground. There has never been a better time to join Live Nation.

WHO ARE YOU?

A Foundation Room Host is passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on!

THE ROLE

As a Foundation Room Host you will be responsible for politely greeting and welcoming guests to the Foundation Room, providing venue information, assisting guests to their tables and other areas within the venue, assigning guests to the waitlist and communicating information to other crew members to ensure guest satisfaction.

WHAT THIS ROLE WILL DO

• Maintain line of sight/atmosphere control by circulating through your work area during shift

• Follow House of Blues safety, health, and sanitation standards

• Assist other employees as needed

• Follow opening, running, closing procedures, checking out with manager on duty

• Adhere to all HOB policies and procedures

• Ensure responsible alcohol service per local ordinance and HOB alcohol policies

• Greet and thank each guest for visiting the House and invite him/her to return in a friendly and sincere manner

• Utilize the HOB reservation/wait system

  • Obtain guests’ names, number in party, contact information, and arrival times and any needs for children to make reservations

  • Estimate and quote accurate wait times for tables, and direct guests to appropriate locations to wait

• Show guests to tables and guide them to additional areas within the venue

• Anticipate and respond to guest needs

• Market current and future shows, menu items and retail by placing all marketing literature on dining tables

• Properly answer guest questions regarding the menu, music hall, events, related art, music, history, and artists appearing at the House

• Maintain Foundation membership/access list, industry access, and dinner reservation sheets per evening

• Handle concert tickets, wristbands, box passes, and signature sheet per event

• Obtain current member and spouse lists, checking membership cards with photo IDs

• Ensure all guests adhere to the HOB dress code policy of the foundation lounge

• Communicate with other crew members and departments to ensure guest satisfaction

WHAT THIS PERSON WILL BRING

Required:

• Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa 

• Attention to detail 

• Positive attitude  

• Teamwork; work well with others, in a high-volume and sometimes stressful environment 

• Keep a clean, well-groomed appearance 

• Punctual attend