Strategic Account Manager

EnergyCAP, LLC is an industry-leading and award-winning software company focused on energy and sustainability management. EnergyCAP is trusted by 10,000+ Energy and Sustainability professionals across the country to be their single source of truth for financial-grade, actionable data to better manage resources, reduce carbon, and drive savings. If you’re looking for a role that enables you to do what you do best while making the future more sustainable, this is the role for you!

Our core values are:  Accountability, Impact, Innovation, Integrity, and Teamwork.  

Build a more sustainable future with us!  Visit www.EnergyCAP.com to learn more.

About the Role 

EnergyCAP is looking for a Strategic Account Manager to own and grow revenue across an established portfolio of customer accounts. This role is critical to our continued growth because it is responsible for the customer relationship and revenue after the initial sale, ensuring retention, identifying expansion opportunities, and maintaining a healthy and predictable pipeline aligned to ARR goals.  

In this role, you’ll be a trusted customer partner and the main point of accountability for renewals, retention, and expansion across your book of business. You’ll collaborate cross-functionally to deliver an outstanding customer experience while managing pipeline, renewals, customer risk, and long-term account growth. Success in this role means consistently delivering revenue outcomes through strong customer relationships, disciplined execution, and proactive account management.  

What You’ll Do 

• Manage and grow assigned customer accounts through proactive engagement that drives retention, satisfaction, and long-term value. 

• Own account revenue by delivering consistent performance against ARR and quota targets through renewals and expansion execution. 

• Build and manage pipeline within your accounts by identifying, qualifying, and advancing upsell/cross-sell opportunities. 

• Support  renewals end-to-end including timelines, customer communication, negotiation support, and internal coordination to ensure on-time renewal completion. 

• Maintain accurate CRM data and forecasting visibility across pipeline, renewals, account status, and revenue expectations. 

• Lead strategic account planning and quarterly business reviews to track goals, align on outcomes, and uncover additional growth opportunities. 

• Partner cross-functionally with Sales, CSM, Support, , Marketing, RevOps and Finance to resolve customer needs and drive customer and business outcomes. 

• Support strategic initiatives and priority projects including complex renewals, multi-year agreements, pricing or contract updates, and process improvement efforts. 

What You’ll Bring 

• 2–3 years of sales-related experience