Head of AI CoE Operations

The Head of AI CoE Operations serves as the CAIO’s strategic chief of staff and operating leader for the AI Center of Excellence. This is a senior business operations role inside AI transformation that owns the operating system that turns CAIO priorities into action: executive cadence, decision forums, resource tradeoffs, SteerCo and Board materials, partner follow-through, cross-functional alignment, and the management routines that keep the CoE focused on shipped value.  The AI CoE Operations owns how the CoE runs: the CAIO agenda, leadership rhythm, governance, resourcing, partner tracking, executive materials, dependency management, and operating metrics that allow the portfolio to move. 

Responsible for 

• Serve as strategic chief of staff to the CAIO, translating priorities into operating agenda, leadership routines, decision forums, executive briefings, and follow-through. 

• Own the CoE operating cadence, including leadership team rhythm, SteerCo preparation, Board input, portfolio operating reviews, pod health reviews, and decision tracking. 

• Drive executive materials and communications for the CAIO organization, ensuring clear narratives, crisp decisions, and alignment across senior stakeholders. 

• Manage CoE forward deployments and logistics  across CoE workstreams,  prioritization, and tradeoff visibility. 

• Track delivery health across active pods and priority initiatives, including milestones, blockers, dependency aging, launch readiness, adoption signals, and reusable Fabric asset commitments. 

• Coordinate cross-functional dependencies with IT, Security, Legal, Quality, Finance, HR, Product, and business sponsors, ensuring blockers are named, owned, dated, and escalated when needed. 

• Manage external partner operating discipline, including milestone tracking, deliverable quality, capability transfer, acceptance criteria, and partner sunset/readiness planning. 

• Provide the operating fact base for CAIO, SteerCo, and executive decisions: what is on track, what is blocked, what needs resourcing, what should be escalated, and what should stop. 

What success looks like in year one 

• CAIO leadership cadence is running cleanly, with decisions made faster and follow-through visible. 

• SteerCo and Board materials tell a consistent story: business value, portfolio progress, Fabric maturity, adoption, risks, and decisions needed. 

• Active pods have clear staffing, milestones, blockers, adoption telemetry, KPI targets, and reusable asset commitments. 

• Cross-functional blockers are tracked, owned, and resolved with less executive churn. 

• External partner work is managed against clear acceptance criteria, reusable outputs, and capability transfer. 

• CoE capacity, headcount, and rotation needs are visible early enough for CAIO, Finance, and HR to make informed tradeoffs.