Salesforce Developer - Hybrid

Awarded a Healthiest Employer, Blue Cross Blue Shield of Arizona aims to fulfill its mission to inspire health and make it easy. AZ Blue offers a variety of health insurance products and services to meet the diverse needs of individuals, families, and small and large businesses as well as providing information and tools to help individuals make better health decisions.

At AZ Blue, we have a hybrid workforce strategy, called Workability, that offers flexibility with how and where employees work. Our positions are classified as hybrid, onsite or remote. While the majority of our employees are hybrid, the following classifications drive our current minimum onsite requirements:

• Hybrid People Leaders: must reside in AZ, required to be onsite at least once per week

• Hybrid Individual Contributors: must reside in AZ, unless otherwise cited within this posting, required to be onsite at least once per month

• Onsite: daily onsite requirement based on the essential functions of the job

• Remote: not held to onsite requirements, however, leadership can request presence onsite for business reasons including but not limited to staff meetings, one-on-ones, training, and team building

Please note that onsite requirements may change in the future, based on business need, and job responsibilities. Most employees should expect onsite requirements and at a minimum of once per month.

This position is hybrid within the state of AZ only.  This hybrid work opportunity requires residency, and work to be performed, within the State of Arizona.

PURPOSE OF THE JOB

The CRM Solutions Developer is part of an agile development team, working on the deployment, customization and integration of Salesforce and Microsoft Dynamics CRM in the enterprise. Activities include requirements reviews, design reviews, estimating work, programming to specifications and guidelines, unit testing, and daily status reporting.

REQUIRED QUALIFICATIONS

Required Work Experience

Experience in computer / information technology and CRM solutions development

• Level 1: 1 year
• Level 2: 3 years
• Level 3: 5 years
• Level 4: 7 years

Experience in programming, query design, and database development, ETL Processes and CRM solutions development

• Level 2: 2 years
• Level 3: 3 years
• Level 4: 4 years

Experience in project management

• Level 3: 1 year
• Level 4: 3 years

Required Education

• High School Diploma or GED

Required Licenses

• N/A

Required Certifications

• MS Dynamics Certification or Salesforce Certifications (Applies to Level 4)

PREFERRED QUALIFICATIONS

Preferred Work Experience

Experience in computer / information technology and CRM solutions development

• Level 1:1 year
• Level 2: 3 years  
• Level 3: 5 years
• Level 4: 7 years

Experience in project management

• Level 2: 1 year
• Level 3: 3 years
• Level 4: 4 years

Supervisory Experience

• Level 4: 1 year

Preferred Education

• Bachelor’s Degree in Computer Science or Business Administration

Preferred Licenses

• N/A

Preferred Certifications

• MS Dynamics Certification (Applies to All Levels)

ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES

Level 1 - Performs job functions under close supervision or peer review

• Learn area’s direct flow; and how it affects surrounding systems and operational areas.
• Design, maintain, develop, and enhance Salesforce or Microsoft Dynamics systems and programs.
• Design and code basic-level systems, programs, and interfaces, using the appropriate structured programming techniques and programming languages.
• Participate in the development, review, and creation of documentation used to support associated systems.
• Create logic, system, and program flows for complex systems, including interfaces and metadata
• Write and execute unit test plans. Track and resolve any processing issues.
• Implement and maintain operational and disaster-recovery procedures.
• Participate in small to medium projects.
• Participate in the review of code and/or systems for proper design standards, content and functionality.
• Assist with development and delivery of presentations to staff and management
• Participate in all aspects o