Senior Manager, Client Success

Be part of something revolutionary

At o9 Solutions, our mission is clear: be the Most Valuable Platform (MVP) for enterprises. With our AI-driven platform — the o9 Digital Brain — we integrate global enterprises’ siloed planning capabilities, helping them capture millions and, in some cases, billions of dollars in value leakage. But our impact doesn’t stop there. Businesses that plan better and faster also reduce waste, which drives better outcomes for the planet, too.

We're on the lookout for the brightest, most committed individuals to join us on our mission. Along the journey, we’ll provide you with a nurturing environment where you can be part of something truly extraordinary and make a real difference for companies and the planet.
 

Transforming the Future of Enterprise Planning

At o9, our mission is to be the Most Value-Creating Platform for enterprises by transforming decision-making through our AI-first approach. By integrating siloed planning capabilities and capturing millions—even billions—in value leakage, we help businesses plan smarter and faster. 

This not only enhances operational efficiency but also reduces waste, leading to better outcomes for both businesses and the planet. Global leaders like Google, PepsiCo, Walmart, T-Mobile, AB InBev, and Starbucks trust o9 to optimize their supply chains.

Customer Success Manager

At o9, we invest in people. We seek talented, driven individuals to power our transformative approach. You’ll thrive in a dynamic, supportive environment, growing while making a real impact.

What you’ll do for us 

● Responsible for effectively developing and strategically managing customer accounts within the US and India for post-go-live services.

● Primary focus on generating sustainable, repeatable, and long-term customer revenue through the delivery of exemplary support service to customer accounts.

● Responsible for solution usability and uptime by resolving any customer issues in a timely fashion, ensuring the accuracy of data loads, and validating the e2e workflows.

● Achieve agreed on performance levels in line with customer requirements and the functional SLAs.

● Be the single point of contact for any platform level upgrade/patch/hotfix.

● Handle assignment and monitoring of tasks to support consultants.

● Identify any design issues in the existing setup and coordinate with functional and technical support consultants to drive for resolution.

● Maintain a repository of all project-related documents for use throughout the project, for historical reference, training, and audits.

● Work with the R&D team to drive enhancements in the product.

What you’ll have

Experience: 

• 8 or more years of consulting, professional services, implementation, customer success. management, or account management experience. 

• Integration/ETL/SSIS experience is a plus.

• Experience in planning applications like Kinaxis, Manugistics, SAP APO, SAP IBP, JDA Demand Fulfil, JDA S&OP, i2 Supply Chain Planner, Oracle SCM

• Education: Bachelor’s or higher degree in Computer Science, Data Analytics, Supply Chain Management or related Degree.

Skills: 

• Exemplary communication skills and strong business acumen to understand corporate strategy and present actionable findings to management.

Characteristics:

● Ability to build credibility and collaborate with internal stakeholders and external partners.

● Demonstrated success in a fast-paced, high-workload environment

● Able to work well autonomously and as part of a cohesive team.

This position at o9 Solutions has an annual salary range of $122,400.00 - $190,740.00. Additionally, you may be eligible to participate in our medical, retirement, and other company-sponsored benefits.

The above information reflects the expected base salary range, although the lower and upper bounds may vary based on location, skills, experience, certifications, licenses, or other relevant factor.

What We Offer

• Competitive Salary – We recognize and reward talent.

• Tech Tools – Choose a Windows or PC laptop, whatever helps you work best.

• Flexible Work – Work from home two