We anticipate the application window for this opening will close on - 29 Nov 2025

 

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

A Day in the Life

At Medtronic, we bring bold ideas forward with speed and decisiveness to put patients first in everything we do. In-person exchanges are invaluable to our work. We're working onsite 4 days a week as part of our commitment to fostering a culture of professional growth and cross-functional collaboration as we work together to engineer the extraordinary. The person in this role will work from the Medtronic facility located in Mounds View, Minnesota.

This role may require 5-10% domestic travel to enhance collaboration and ensure successful completion of projects.

As the IT and Managed Services VMO Program Manager, you will ensure operational excellence and continuous improvement from Medtronic’s third-party technology service providers. You will be responsible for daily interactions with large Managed Service Provider (MSP) and Business Process Outsourcing (BPO) firms, managing contracts and supplier relationships so as to optimize performance and value creation. Reporting to the Senior Director, IT and Managed Services, this role will be part of Global IT’s Vendor Management Office, whose goal is to ensure proper governance and partnership with our Top 50 strategic suppliers. As a part of that team, you will be accountable for a subset of the VMO’s IT services suppliers, building relationships (internally and externally) while managing contractual SLAs, KPIs, and deliverables. You will be a key part of the global workforce strategy, which has been designed to leverage its third-party service delivery partners for both recurring “run” functions (MSP-based) and variable “plan” and “build” requirements (SOW-based).

We believe that when people from different cultures, genders, and points of view come together, innovation is the result —and everyone wins. Medtronic walks the walk, creating an inclusive culture where you can thrive. Our unwavering commitment to inclusion, diversity, and equity (ID&E) means zero barriers to opportunity within Medtronic and a culture where all employees belong, are respected, and feel valued for who they are and the life experiences they contribute. We know equity starts beyond our workplace, and we must play a role in addressing systemic inequities in our communications to achieve long-term sustainable impact.

Anchored in our Mission, we continue to drive ID&E forward both to enhance the well-being of Medtronic employees and to accelerate innovation that brings our lifesaving technologies to more people in more places around the world.

Bring your talents to an industry leader in medical technology and healthcare solutions – we’re a market leader and growing every day. You can be proud to be a part of technologies that are rooted in our long history of mission-driven innovation. You will be empowered to shape your own career. We encourage and support your growth with the training, mentorship, and guidance you need to own your future success. Together, we can transform healthcare. Join us for a career in IT that changes lives. Medtronic is committed to fostering a diverse and inclusive culture. Check out the accomplishments of our Women in IT group! http://bit.ly/MedtronicWomeninIT

CAREERS THAT CHANGE LIVES

• Works with the Senior Director and other Program Managers to execute the VMO strategy for Global IT’s services suppliers. Delivers against annual cost and quality goals, holding our vendors accountable for contractual performance while maintaining positive, cooperative relationships
• Works collaboratively with the VMO team, internal customers, and IT services suppliers to match requirements to capabilities, set proper expectations, drive clarity of communication, and optimize ways of working together 
• Understands the details of the assigned MSP and BPO contracts & SOWs, serving as the subject matter expert in enforcing contractual requirements and resolving conflicts between Medtronic and its suppliers 
• Works with Tech Sourcing to enforce our preferred partner strategy, ensuring we receive the benefits from supplier consolidation – rewarding those IT partners who demonstrate ongoing operational and financial excellence. Able to leverage this program and these relationships to map out priorities, influence outcomes, and ensure Medtronic’s needs are met by our suppliers
• Deliver measurable quality and performance improvements year-over-year, as seen in both monthly SLA/KPI metrics and customer satisfaction scores
• Deliver measurable financial value year-over-year,