Ophthalmic Technician Team Lead

Description

Administers, oversees, and supports the Company’s activities, especially at the assigned office by being a role model for excellence in quality care, customer satisfaction, and quality improvement. Performs an extensive number of data collection functions as delegated by the physician to allow for proper professional diagnosis of patients’ conditions.

Essential Functions

Responsible for assisting with supervising all technicians at the assigned location to ensure that the practice and/or office operate in an efficient manner and that the patients receive high-quality customer and clinical service

Responsible for maintaining staff schedules prepared by the Ophthalmic Technician Manager to ensure adequate coverage and effective utilization of staff

Ensure that the employees have completed the required assignments

Responsible for providing training to the employees in order to cross-train on double duties

Assist the technicians at the assigned location office when indicated in identifying and solving problems

Support established policies and procedures of the practice and interprets them to the technicians at the assigned location Office

Maintain professional competence through participation in continuing education and other appropriate learning experiences

Responsible to display an attitude of respect and courtesy toward all patients, visitors/physicians, and coworkers

Provide support to clinical staff with less advanced credentials

Perform all other designated duties as directed by the Ophthalmic Technician Manager, Medical Director, and/or Practice Administrator

Requirements

Job Specifications

Typically has the following skills or abilities:

Two to four years of experience as an Ophthalmic Technician or in a healthcare environment

Demonstrated comprehension of ophthalmic technician skills

Strong communication and interpersonal skills

Problem solver, with analytical skills

Personable and empathetic with patient’s needs and concerns

Well-organized with attention to detail

Ability to work as a team member

Demonstrated comprehension of the principles of optics and refraction

Demonstrated ability to perform comprehensive work-ups on 4 patients per hour

Demonstrated computer literacy

Preferred Skills

Training as an accredited Ophthalmic Technician

Leadership experience

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