Sr. AVP, Software Development

Job Description Summary

Under policy direction of the Vice President, Technology, plans, organizes, integrates, manages and evaluates the day-to-day activities of the Credit Union’s Software Development department; manages development, testing, implementation and maintenance of custom software applications; manages and oversees day-to-day technical support for operations of critical product applications, sub-systems and modules; develops, recommends and implements software development policies and standards to ensure data integrity and reliability, security and legal/regulatory compliance. Oversees and directs planning and implementation of strategic plans; ensures projects are designed and implemented efficiently and effectively; directs departmental business continuity planning to minimize risk.

Job Description

Essential Duties and Responsibilities

• Plans, organizes, evaluates and manages the work of the Software Development department; participates in establishing business, operational and member service plans/initiatives to meet assigned goals and objectives; utilizes department/division resources effectively and implements plans, programs and work processes and procedures necessary to achieve designated department results; coordinates and integrates assigned functions within the department and across the Credit Union.
• Provides leadership to develop and retain highly skilled, member service-oriented professionals through selection, training and day-to-day management practices that support the Credit union’s mission and strategic goals.
• Leads and manages staff in the development of new technology solutions and services to improve operational productivity and efficiency and enhance service to members; develops teamwork and collaborative relationships within and across departments.
• Develops, recommends, implements and manages adherence with: software development and information security policies, procedures and standards; coding standards; and change control/versioning standards; ensures that all projects incorporate sound data protection, security and disaster recovery processes and does not alter or reduce system performance below reasonable levels.
• Manages and oversees the review and analysis of: user requests for new applications or enhancements; business processes and user requirements; opportunities for process improvement and automation; design, development, programming, testing and implementation of new/enhanced systems; project deadlines and user needs and requirements are met.
• Identifies opportunities to more fully deploy and utilize functional capabilities of the Core Processing Systems in meeting business unit needs; reviews other vendor software packages for their conformance with user requirements, the credit union’s technology environment and maintainability and scalability of our custom developed products;
• Manages and oversees application support activities for major processing systems, other applications and supporting databases; ensures support processes are completed accurately and as scheduled to minimize operational errors or outages.
• Manages and oversees the coordination of testing and implementation of releases, upgrades and fixes; monitors to verify sound change management and versioning processes are being followed and documented; ensures all quality assurance testing is conducted and problems tracked until problem resolution is complete; interacts with vendors to facilitate problem resolution; approves installation of fully tested software in the production environment.
• Oversees the delivery of application user support services; monitors problem analysis and resolution activities to ensure timely completion and the early identification of issues requiring software fixes; escalates problems to vendors when necessary for prompt and comprehensive solutions.
• Monitors trends and developments in the technology field; consults with vendors and other sources on industry and product direction, functionality and capabilities; stays abreast of changes in legal, regulatory and competitive requirements to identify potential impacts on operations and software requirements; consults with credit union managers regarding technology support required for the introduction of new products and online/web-based services.
• Finds ways to continually improve the operating efficiency of departmental and enterprise processes to provide optimal service to our members; participates in the development and implementation of business plans and budgets for areas of responsibility.
• Plans and evaluates the performance of staff; establishes performance requirements and personal development targets for staff; monitors and evaluates performance; provides coaching for performance improvement and development; ensures staff maintain current knowledge of and compliance with