Supervisor, Front Desk

Department: Guest Services

Employment Type: Seasonal - Full Time

Location: Fairbanks Princess Riverside Lodge

Description

Service Excellence. Performance. Integrity. Teamwork. Consistency. Innovation.

We are a collaboration of Holland America Line and Princess Cruises, innovators in Alaska tourism and advocates for the environment. Our team supports a combined fleet of ships sailing to Alaska each summer, lodges and hotels, motor coaches, and domed rail cars for the best Alaska experience available. Our guests experience both comfort and adventure that is truly unmatched.

Responsibilities

• Supervises the Front Desk staff, activities, and operations. 
• Coordinates activities to process guest accommodations and requests. 
• Provides customer service and problem resolution within Company guidelines and policies. 
• Monitors financial transactions and processes report. 
• Supervisory experience in a business environment. 
• Proficiency in the use of computer business applications. 
• Working knowledge of hotel reservation systems. 

Requirements

• Proficiency in the use of computer business applications, with working knowledge of computerized point of sales (PMS) systems.
• Must pass a pre-employment background check that could include a credit check. 
• Minimum age of 18 years is required to reside in company housing, where available.
• Participates in HAP’s sustainability program, aka “Sustain Alaska & the Yukon”, and efforts by actively recycling (where available), reducing waste, and educating guests about our commitment to the environment. 
• Participate in HAP’s safety culture to ensure a safe workplace for all team members and a safe vacation experience for all guests.
• Dedicated to delivering excellent customer service to all guests, coworkers, and vendors.
• Dedicated commitment to a diverse, equitable and inclusive work environment.
• Must be eligible to work in the United States. Holland America-Princess is unable to sponsor or take over sponsorship of employment visas at this time (e.g., H-2B status).

Knowledge, Skills, & Abilities: 

• Ability to organize and prioritize work, and maintain attention to time constraints, while working in a team or group environment. 
• Ability to work in a fast-paced environment with multiple tasks and external influences. 
• Ability to work independently with minimal supervision while achieving daily goals. 
• Ability to support and comply with company policies, procedures, and guidelines including support and comply with company health and safety standards. 
• Ability to stand/walk/work on feet for a minimum of 8 hours per day.

Benefits

• Travel - FREE CRUISE AFTER YOUR FIRST SEASON!
• Reward for Referral Program
• Experience – Of a lifetime!  
• Rewards & Incentives 
• Community Service 
• Employee Activities 
• Professional Growth 

HAP Alaska Yukon is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin, disability or protected veteran status.