Customer Support Associate

About Truleo

Truleo (www.truleo.co) Truleo is an advanced natural language processing (NLP) platform that automates the review and analysis of body worn cameras (BWC). This enables law enforcement agencies and local governments to gather actionable insights from the thousands of daily interactions captured on BWC. Truleo examines these interactions across proprietary models built by the top 1% of law enforcement, ultimately helping agencies increase professionalism and mitigate risk. Our mission is to support police agencies in building trust between law enforcement and the community they serve. We accomplish this by surfacing risky interactions, identifying trends in officer behavior, and creating a cost effective way for departments to analyze and search through all of their BWC data.

Why

We are a force for good. We have partnered with police departments around the country and are helping them to improve trust with their community. Truleo is a well funded, early-stage startup, with world class technology and culture. We are looking for the best of the best to join our rapidly growing team. We are offering top salary, benefits, equity, the opportunity to work with a first class team on an impactful problem and a chance to make a vertical leap in your career.

Who

Truleo is looking to hire a Customer Support Associate. You will serve as the face of our company and be tasked with the responsibility of optimizing the customer experience while maximizing operational success. You must have the capacity to manage multiple workloads that carry strict deadlines and require continuous attention to detail—daily.

Truleo encourages applications from people of all races, religions, national origins, genders, sexual orientations, gender identities, gender expressions, and ages, as well as veterans and individuals with disabilities.

What You’ll Do

• Ensure operational readiness at all times.
• Serve as the primary point of contact for customer inquiries and issues while ensuring the highest level of customer service, support, and satisfaction.
• Serve as a liaison between our company and our customers, fostering both healthy customer relationships and brand loyalty.
• Provide prompt, efficient responses to customer questions via phone, email, and chat.
• Maintain accurate documentation of customer interactions and transactions in our CRM system.
• Analyze customer needs and refer to other services or departments as needed.
• Conduct regular checks and evaluations of
• Tactfully, patiently, and empathetically address escalated matters.
• Maintain deep knowledge of Truelo products and services.

Who You Are

• You have a high school diploma or GED.
• You have a minimum of 2 years of experience in a customer support/service role or a related position with similar responsibilities.
• You have a minimum of 1 year of experience with managing customer accounts in a business-to-business environment.
• You have excellent written and verbal communication skills.
• You are able to remain calm and composed in difficult or escalated situations.
• You are proficient in Microsoft Office.