Field Service Engineer - Level 1

About Us:

How many companies can say they’ve been in business for over 177 years?!

Here at ZEISS, we certainly can! As the pioneers of science, ZEISS handles the everchanging environments in a fast-paced world, meeting it with cutting edge of technologies and continuous advancements. ZEISS believes that innovation and technology are the key to a sustainable future and solutions for global change. We have a diverse range of portfolios throughout the ZEISS family in segments like, Industrial Quality & Research, Medical Technology, Consumer Markets and Semiconductor Manufacturing Technology. We are a global company with over 42,000 employees and have over 4,000 in the US and Canada alone! Make a difference, come join the team!

Location/Region: This position is located in BLANK

What’s the role?

The Field Service Engineer Level 1 is an entry level field service position requiring a strong background in electronics and mechanics.  Success in this role requires a strong dedication to learning and the rapid absorption of training material as a high percentage of their time will be spent in technical training courses both domestic and international.  Learning of basic application principles is also a requirement to provide technical service. When not in classroom training the Level 1 FSE will be engaged in on-the-job- training, working closely with, and assisting higher level FSEs in a customer environment.  This is a customer-facing role and therefore strong interpersonal skills and an ability to communicate effectively are required to be successful.  Excellent time management skills are a must to be a successful Field Service Engineer.  As the training progresses the Level 1 FSE will be assigned basic tasks and service orders to complete on their own. 

Sound Interesting?

Here’s what you’ll do:

• Successful completion of all assigned technical training to acquire a thorough knowledge of assigned company equipment.  This includes completing all required pre-reading assignments before all classroom courses, independently studying all materials and passing the courses to the satisfaction of the instructors. Positive feedback results are expected.
• Demonstrate, in the field, that the technical concepts learned in the classroom trainings and OJT can be applied to a high standard.
• Learn and demonstrate the ability to use all required administrative applications for service order management, spare parts/inventory management, time reporting, expense reporting, etc.
• Engage as an active participant in all on-the-job-training (OJT); listening carefully, taking notes, asking questions, assisting when asked and absorbing the content fully.
• Completion of the CONTact Training and the application in practice of the principles,  concepts, and teachings of the course.
• Assist other FSEs with tasks such as service order management or inventory management as requested by the Regional Field Service Manager.
• Under supervision and following established protocols, provide a full range of installation services and preventive and corrective maintenance, on the assigned set of systems manufactured by ZEISS Microscopy.
• Conduct special site or system environmental analysis tests as assigned by management.
• Using established guidelines, train customers on basic system operation and maintenance.
• Properly care for all ZEISS tools and assets as may be made available during the execution of assigned responsibilities.
• Actively engages in personal development (leverages the content available on the ZEISS CurioZ online training portal, as well as self-inspired development of knowledge as it relates to the role)
• Responsible for your personal safety when visiting labs and institutions by understanding the basics of lab behavior and an awareness of risks
• Respect, live and share with internal and external customers, the ZEISS values and Agenda.
• Other duties as assigned by manager

Do you qualify?

• 4-year degree or technical certificate in technical/scientific discipline, related military electronics experience or an equivalent combination of training and experience such as 3+ years direct experience building, maintaining, installing, and/or repairing similarly complex automated electromechanical systems.
• Sound knowledge and understanding of Laboratory Safety requirements for BSL 1, 2, and 3 environments, as well as specimen handling of Level 3 (and below) pathogenic biohazards (e.g., bacteria, viruses, fungi, parasites, and prions)
• Ability to understand and troubleshoot problems in software, electronics, optics and electron optics, high voltage, high vacuum, mechanical, and electro-mechanical
• Knowledge of Windows operating environments and word proc