Senior Operator

With minimal supervision, ensure proper functioning of responsible systems and/or equipment, possibly including but not limited to: mainframe, servers, phone systems, and/or online. Utilize systems and/or equipment of responsibility, and provide documentation to allow other users the best user experience.

May perform one or more of the following:

Monitor and control computer and data processing equipment, possibly including (but not limited to) at least one of the following systems: mainframe, servers, batch processing, phone systems, online, and/or monitoring tools

Provide, maintain, and update processes and procedures

Provide assistance and issue resolution support for equipment and/or systems of responsibility; minimize impact to users and meet operation and service level agreements of the department; troubleshoot issues to provide the best user experience

Track issues; conduct problem trend analysis, create process chart(s) to minimize outages, and perform other necessary analysis or reporting to improve problem resolution

Operate computer and/or other systems/equipment to fulfill required work and overall improve system(s) performance ( batch processing, etc.)

Job Specifications

Typically has the following skills or abilities:

Knowledgeable of procedures relating to the area and suggest process improvements; aid in maintaining troubleshooting guides

Prefer High School Diploma or equivalent with the ability to acquire skills through on-the-job training or equivalent experience

Minimum 2 – 4 years related experience, preferably in computer center operations

Ability to lift 50 lbs

Excellent organization and time management skills

Meet/exceed organization's best practices, expectations, and standards

Excellent verbal communication skills

#LI-VISIONCARE

Compensation range for the role is listed below. Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. As a part of the compensation package, this role may include eligible bonuses and commissions. For more information regarding VSP Vision benefits, please click here. 

Salary Ranges: $17.85 - $28.88

VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, disability or protected veteran status.  We maintain a drug-free workplace and perform pre-employment substance abuse testing. 

Unincorporated LA County Residents: Qualified Applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act, and any other similar laws.

Notice to Candidates: Fraud Alert - Fake Job Opportunity Solicitations Used to Collect Fees/Personal Information. 

We have been made aware that fake job opportunities are being offered by individuals posing as VSP Vision and affiliate recruiters. Click here to learn about our application process and what to watch for regarding false job opportunities. 

As a regular part of doing business, VSP Vision (“VSP”) collects many different types of personal information, including protected health information, about our audiences, including members, doctors, clients, brokers, business partners, and employees.  VSP Vision employees will have access to this sensitive personal information and are subject to follow Information Security and Privacy Policies.