Senior Salesforce Administrator

Job-ID: 14177; Location(s): Broomfield, CO 

JOB DESCRIPTION SUMMARY

The Salesforce Administrator will provide hands-on technical and functional input to designing, maintaining, building, integrating, and testing software components per functional and technical design specifications. While doing so they will follow an agile software development framework and release processes across different product teams and platforms. 

 

JOB DESCRIPTION DETAILS

• Holistic support of the Salesforce platform, with the modules Sales Cloud and Service Cloud, as a member of the Product Team in IT 

• Collaboration with other Product Teams with focus on Salesforce Marketing Cloud Account Engagement, Salesforce Experience Cloud (Customer Portal) and SAP ERP Sales & Distribution 

• Consultation of the business regarding the functional design and creation of corresponding technical concepts as well as effort evaluations 

• Adaptation and optimization of existing processes mapped via Salesforce as well as design and implementation of new processes in close coordination and cooperation with business units 

• Researching innovations and presenting new solution options or products to the product team and business unit stakeholders 

• Independent implementation through configuration (utilizing Salesforce declarative functionality) of the cloud environment as well as close coordination with external Salesforce developers 

• Perform testing before handing over for user acceptance as well as creation and updating of technical documentations 

• Ensuring high quality continuous improvement and rollout of new features by test guidance and release management 

• Support of users and key users in business through error analyses and technical problem solving in 2nd level and coordination of 3rd level support 

• the technical solution path 

• Partake in the decision-making processes for design and functionality, ensuring alignment with business needs and overall strategy 

• Maintaining the platform, including staying up to date on new features and releases, as well as fixing any bugs 

• Design the solution together with the business, co-developers, integration specialists and solution architects 

• Utilizing Salesforce declarative functionality to build solutions, and working with developers when requirements go beyond point-and-click functionality 

• Perform hands-on configuration/development, testing, and implementation of the solutions 

• Ensuring reasonable technical documentations and giving guidance to the business team during User Acceptance Testing 

• Performs other duties as required or assigned. 

 

REQUIRED QUALIFICATIONS

Knowledge, Skills and Abilities

• Professional competence in the process context of "Lead-to-Order" or “Service to Retention” 

• Experience in performing Salesforce upgrades and ensuring successful integration 

• In-depth knowledge of Salesforce products and their functionalities 

• Proficiency in creating Salesforce profiles, managing Salesforce sharing model and maintaining user access 

• Experience in the support and implementation of international rollouts 

• Very good understanding and practical experience regarding current agile methods (SCRUM), process models and tools of modern software development 

• Independent and structured way of working and strong quality awareness 

• Strong communication skills in written and spoken English as well as high customer orientation 

• Basic experience in ServiceNow (support and incident process) 

• Basic knowledge Copado (requirements management, deployment and further DevOps activities) 

 

Education, Certification/License & Work Experience

• 5-7 years of experience as a Salesforce Administrator or Consultant – preferrable in Sales Cloud or Service Cloud - Salesforce Admin certification is a plus 

 

Equivalent combinations of education and experience may be considered.

 

Your contact person:

 

Lauren Stauffer

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