Housekeeping Supervisor - Hotel Cleveland

Why Work at Hotel Cleveland?
At Hotel Cleveland, Autograph Collection, we don’t just offer jobs. We create opportunities to grow, contribute, and become part of a landmark hospitality story. Located on historic Public Square in the heart of downtown Cleveland, our iconic hotel has welcomed guests since 1918 and now blends its storied character with modern comfort and elevated service. Hotel Cleveland features 491 redesigned guest rooms, including 50 suites, distinctive dining experiences at Maker and Mowrey’s, and nearly 60,000 square feet of versatile meeting and event space. Steps from the city’s sports, entertainment, dining, and lakefront attractions, Hotel Cleveland offers an inspiring environment where Curators can celebrate the spirit of Cleveland while creating memorable experiences for every guest.


Hotel Cleveland is hiring for a Housekeeping Supervisor.
You should join our team if you believe...
• That cleanliness, comfort, and care are critical to every great hotel experience.
• That Housekeeping is one of the most important teams in creating a guest’s first impression.
• That details matter, from crisp linens and sparkling bathrooms to thoughtful touches that make a room feel ready and welcoming.
• That great supervisors lead by example, support their teams, and help create pride in the work.
• That strong communication between Housekeeping, Front Office, Maintenance, and leadership keeps the hotel running smoothly.
• That every room tells a story, and Housekeeping helps make sure it starts beautifully.

You’re a great fit for this role if you love...
• Leading, coaching, and supporting Housekeeping Curators throughout the day.
• Inspecting guest rooms, public areas, and back-of-house spaces to ensure cleanliness and brand standards are met.
• Helping assign daily work, track room status, and support efficient room turnover.
• Training your team on proper cleaning procedures, safety standards, guestroom details, and service expectations.
• Jumping in to assist the team when needed, whether that means helping with rooms, responding to guest needs, or solving the tiny tornadoes that come with a busy hotel day.
• Partnering with Front Office to prioritize arrivals, special requests, VIP rooms, and room readiness.
• Communicating maintenance needs, supply concerns, lost and found items, and guest opportunities clearly and quickly.
• Creating a positive team environment where Curators feel supported, respected, and set up for success.
• Taking pride in the quiet details that guests may not always see, but always feel.

We’re excited to have you join us because...
• You understand that Housekeeping is both operationally essential and deeply personal to the guest experience.
• You know how to balance speed, quality, safety, and care in a fast-paced environment.
• You can provide clear direction while staying approachable, helpful, and calm under pressure.
• You have a strong eye for detail and can spot what needs attention before a guest does.
• You are comfortable coaching team members in the moment and celebrating great work along the way.
• You can collaborate across departments to support room readiness, guest satisfaction, and property operations.
• You bring dependability, organization, and a service-first mindset to every shift.
• You believe leadership means showing up for the team, not just checking the clipboard.

Education and Experience
• Previous housekeeping experience required.
• Previous supervisory or team lead experience preferred.
• Hotel, resort, or hospitality experience preferred.
• Strong knowledge of guestroom cleaning standards, public area cleanliness, laundry processes, and safety procedures.
• Ability to inspect rooms and public spaces with strong attention to detail.
• Ability to communicate clearly with team members, leaders, and other departments.
• Strong organizational and time-management skills.
• Ability to train, coach, motivate, and support team members.
• Ability to work flexible hours, including weekends and holidays, based on business needs.
• Bilingual English/Spanish communication skills preferred, but not required.

Work Environment and Physical Requirements
• Ability to stand, walk, bend, reach, lift, push, pull, and move throughout the shift.
• Ability to work in guest rooms, public spaces, laundry areas, storage areas, and back-of-house spaces.
• Ability to lift, carry, or move items such as linens, supplies, trash, and cleaning equipment.
• Ability to use cleaning products and equipment safely and according to procedures.
• Ability to work in a fast-paced hotel environment while maintaining professionalism and attention to detail.
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