Customer Success Coordinator - French Speaker

Company Description

Work smart, have fun and make an impact!

EcoVadis is the leading provider of business sustainability ratings. Our solutions are backed by an international team of experts and powerful technology. We analyze data and build sustainability scorecards that give companies actionable insights into their environmental, social and ethical risks.

Why apply to EcoVadis? Be a part of the global sustainability change in business. Grow your career. Work with extraordinary people. Feel valued for your contribution.

Learn more about our team and culture on EcoVadis careers page. If you have questions about the company or open roles you can chat with an insider.

Job Description

Your primary responsibility is to provide support to the Customer Success Manager (CSM) team.

Your tasks will include (but will not be limited to): 

CSM operations support:

• Collaborate with 2-3 CSMs to ensure effective implementation of the EcoVadis solution to their portfolio of Customers  

• Full ownership of processing supplier lists for assessment and other operational tasks related to supplier data 

• Data analysis and presentation preparation 

• Front-facing on key strategic accounts managing operational elements (i.e. attending weekly calls )

• Liaise with other EcoVadis departments to ensure Customers’ requests (internal and external) are fulfilled within set deadlines

Technical & project management 

• Lead internal projects contributing to the formalization and standardization of CSM processes with a positive impact on team efficiency and quality 

Other:

• Lead and/or support a variety of Customer-focused projects

• Teamwork and best practices sharing to contribute to the development of EcoVadis service and to maintain a positive and motivating atmosphere 

Qualifications

• At least two years experience in a customer facing role ( internship experience will also be considered) 

• Excellent communication skills (Both written and verbal)

• Fluency in French, English is a must and in Portuguese, Italian or Spanish is a plus

• Bachelor's Degree required

• Computer literate (MS office, Google Suite, Project management tools…)

• Ability to work well in an international and multicultural environment.

• Self-driven, results oriented and team player.

• International exposure is a must

Additional Information

Targeted starting date : July -August 2023

Our growing team in Spain is full of talented professionals from various fields who all share a desire to make sustainability real.

We offer competitive salaries and support personal growth from day one.

This includes extensive onboarding, teammates' support and a brand new e-learning platform bursting with courses and modules. So you can learn new skills and fine-tune old ones! In return for your expertise and energy, we offer:

Working organization benefits:

• Casual and very friendly work environment Hybrid work organization (from the office or from home)
• Flexible working hours
• Home office allowance program IT equipment allowance
• Working from anywhere policy (3 months per year)
• Opportunity to work in a truly international atmosphere

Compensation benefits:

• Base salary + variable compensation plan
• GRSP and TFSA matching program available
• Meals and Transportation Vouchers (Cobee card)

Wellness and Healthcare benefits:

• Health, Wellness, and Dental Benefits
• Life Insurance, Critical Illness, Accidental death, long-term disability insurance : 100% supported by the company 
• Free virtual Yoga/Pilates

More:

• Employee referral bonus policy
• Paid employee volunteer day Paid moving day ( 1/year)
• Access to online learning library Virtual and in-person team building events
• Co working space with various services + opportunity to work in different locations (Europe and International)

Our hiring team looks forward to reviewing your CV, in English, with a guaranteed response to every application.

A new job with purpose awaits you!

Don’t fit all the criteria but still think you’d be a good candidate?

Please apply anyway to give our hiring team the opportunity to assess your skills and to learn more about what you could b