Customer Logistics Associate

Customer Logistics Associate

Job Description

You’re not the person who will settle for just any role. Neither are we. Because we’re out to create Better Care for a Better World, and that takes a certain kind of person and teams who care about making a difference. Here, you’ll bring your professional expertise, talent, and drive to building and managing our portfolio of iconic, ground-breaking brands. In this role, you’ll help us deliver better care for billions of people around the world. It starts with YOU. 

In this role, you will:

· Manage customer’s purchase orders and process transactions utilizing SAP through the entire order fulfillment process in an accurate and timely manner and continue to build proficiency in SAP and other order management tools

· Build and maintain strong working relationships with internal/external customers, such as transportation, pricing and distribution teams and other cross functional teams

· Collaborate and own daily communication and resolution of order management and supply chain issues by addressing queries from internal/external customers

· Coordinate with internal Customer Care teams on customer return/cancellations, quality complaints, overages, shortages and damages

· Achieve Key Performance Indicators: order entry cycle time and phone metrics (quality and availability)

· Support/assist process improvements to help streamline processes. Embrace LEAN culture

· Responsible for learning KCP products in order to understand the customers' needs and provide quality service to customers

· Support the achievement of all departmental objectives by attending team meetings and all related training

· Maintain a high level of customer service in all aspects of the job functions.

· Act as a liaison between sales, distribution, planning, and marketing

About Us

Huggies®. Kleenex®. Cottonelle®. Scott®. Kotex®. Poise®. Depend®. Kimberly-Clark Professional®. You already know our legendary brands—and so does the rest of the world. In fact, millions of people use Kimberly-Clark products every day. We know these amazing Kimberly-Clark products wouldn’t exist without talented professionals, like you.

At Kimberly-Clark, you’ll be part of the best team committed to driving innovation, growth and impact. We’re founded on more than 150 years of market leadership, and we’re always looking for new and better ways to perform – so there’s your open door of opportunity. It’s all here for you at Kimberly-Clark.

Led by Purpose. Driven by You.

About You

You perform at the highest level possible, and you appreciate a performance culture fueled by authentic caring.  You want to be part of a company actively dedicated to sustainability, inclusion, wellbeing, and career development.

You love what you do, especially when the work you do makes a difference. At Kimberly-Clark, we’re constantly exploring new ideas on how, when, and where we can best achieve results. When you join our team, you’ll experience Flex That Works: flexible (hybrid) work arrangements that empower you to have purposeful time in the office and partner with your leader to make flexibility work for both you and the business.

In one of our Professional roles, you’ll focus on winning with consumers and the market, while putting safety, mutual respect, and human dignity at the center. To succeed in this role, you will need the following qualifications:

Required Qualifications:

· High School Diploma

· Proficient in MS Office Suite (Outlook and Word)

· Willingness to work in a customer facing role and/or supporting customers over the phone and to satisfy customer expectations

Preferred Qualifications:

· Strong verbal and written communication

· Strong organizational and interpersonal skills

· Bachelor’s degree or higher

· Strong multi-task skills addressing calls and emails in a fast-paced environment

· Able to build sustainable relationships (internal and external customers)

Total Benefits

Here are just a few of the benefits you’d enjoy working in this role for Kimberly-Clark. For a complete overview, see www.mykcbenefits.com.
 

Great support for good health with medical, dental, and vision coverage options with no waiting periods or pre-existing condition restrictions. Access to an on-site fitness center, occupational health nurse, and allowances for high-quality safety equipment.

Flexible Savings and spending accounts to maximize health care options and stretch dollars when caring for yourself or dependents.

Diverse income protection insurance options to protect you