Credit & Collections Senior Specialist-1

<p>To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.</p><p></p><p><span>Job Category</span></p>Finance<p></p><p><span>Job Details</span></p><p></p><p><span><b><b>About Salesforce</b></b></span></p><p><span>We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.</span></p><p></p><p></p><h2><span>The person will supports several post-sales functions, including but not limited to answering inbound phone calls and e-mails, handling billing inquiries, reminders sending, follow up payments and communicate and coordinate with various departments within the company to ensure customer requests are handled appropriately and in a timely manner.</span></h2><h2><br/><span>This person must be able to build strong business relationship with their cross function groups and be a key team player in the management of the customers' accounts. He/ she will need to produce ad-hoc collection status reports whenever necessary.</span></h2><h2><br/><span>Responsibilities:</span></h2><ul><li><h2><span>Diligent and strategic follow up of collections</span></h2></li><li><h2><span>Effective monitoring of key customers and activities</span></h2></li><li><h2><span>Owns and resolves incoming customer inquiries regarding invoicing, contract management, license</span> <span>provisioning, as well as account cancellations and reductions</span></h2></li><li><h2><span>Diffuses and resolves escalated internal and external customer situations. Handles issues in the best interest of both customer and company</span></h2></li><li><h2><span>Keeps accurate and detailed records of inquiries and all customer comments</span></h2></li><li><h2><span>Communicates and coordinates with internal departments</span></h2></li><li><h2><span>Promotes customer loyalty – makes save offers to customers who want to cancel/reduce and directs</span> <span>customers to appropriate material to improve customer value</span></h2></li><li><h2><span>Suggests improvements to management team</span></h2></li></ul><h2><br/><span>Required Skills:</span></h2><ul><li><h2><span>Bachelor degree in Business or Accounting</span></h2></li><li><h2><span>Excellent communication (written and verbal) skills, French (Native), English (Fluent).</span></h2></li><li><h2><span>Good customer relationship skills to manage a variety of customer interactions</span></h2></li><li><h2><span>Demonstrated initiative</span></h2></li><li><h2><span>Ability to work independently</span></h2></li><li><h2><span>Ability to excel in a fast growing/fast paced environment delivering accuracy while managing to deadlines</span></h2></li><li><h2><span>Thrives in a team environment</span></h2></li><li><h2><span>Able to use Microsoft suite of tools effectively</span></h2></li><li><h2><span>Knowledge of salesforce.com application is a plus</span></h2></li><li><h2><span>AR collection experience is a plus</span></h2></li></ul><p></p><p></p><p></p><p><span>Accommodations</span></p><p><span>If you require assistance due to a disability applying for open positions please submit a request via this </span><a href="https://careers.mail.salesforce.com/accommodations-request-form" rel="noopener noreferrer" target="_blank">Accommodations Request Form</a>.</p><p></p><p></p><p><span>Posting Statement</span></p><p><span>At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at </span><a href="http://www.equality.com" rel="noopener noreferrer" target="_blank"><u>www.equality.com</u></a><span> and explore our company benefits at </span><a href="http://www.salesforcebenefits.com" rel="noopener noreferrer" target="_blank"><u><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span>www.salesforcebenefits.com</span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></u></a><span>.</span></p><p></p><p><a href="https://salesforce.com" rel="noopener noreferrer" target="_blank"><u>Salesforce</u></a><span> is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regar