Location Designation: Hybrid - 3 days per week 

 

 

Job Title: UX Product Designer – NYL360

Summary

• Full-time
• Based in New York City
• Hybrid | Onsite 3x/week (Tues-Thurs)
• Marketing, Product & Design

What makes us stand out

As an award-winning Fortune 100 Company, diversity and humanity are deeply rooted values in our company culture. We are vocal advocates for a supportive and inclusive work culture that inspires our employees to do meaningful, life-changing work. We believe there is a wealth of knowledge we can learn from one another, and that together, we can enact real-world change.

When you join New York Life, you're joining a company that values career development, collaboration, innovation, and inclusiveness. We want employees to feel proud about being part of a company that is committed to doing the right thing. You'll have the opportunity to grow your career while developing personally and professionally through various resources and programs.

 

About the role

We’re building the next generation of digital products in our industry, and we’re looking for a UX Product Designer to own and elevate NYL360—one of our most important digital experiences in the New York Life ecosystem. You’ll work with a small team of Product Designers and partner closely with Product, Engineering, and Research in an agile sprint framework to deliver customer-centered, compliant, and high-performing NYL360 experiences.

This role is hands-on: you’ll design key parts of NYL360 yourself while setting direction, coaching designers, and ensuring the team consistently ships high-quality work. You’ll connect end-to-end workflows—from getting oriented and finding what you need, to completing tasks, tracking status, and follow-up moments—across web and mobile where NYL360 lives.

 

What you’ll do

UX design delivery in an agile sprint cadence

• Lead design pod focused on the NYL360 experience; set clear goals, priorities, and quality standards.
• Partner with Product Managers and Engineers to shape the roadmap and sprint plans (discovery, design spikes, refinement, sprint planning, and retros).
• Translate customer and business problems into clear experience outcomes, user stories, and acceptance criteria.
• Deliver designs ahead of development: flows, wireframes, high-fidelity UI, prototypes, and detailed specs for build and QA.
• Support teams through build: respond quickly to questions, review implementations, and drive design QA to ensure we ship what we intended.

Own the NYL360 experience end-to-end

• Own core NYL360 workflows and moments that matter (e.g., landing/home experiences, navigation and search, client and policy views, task-based servicing, forms and document flows, notifications, status/confirmation states, and error/recovery).
• Design for clarity and trust in complex, regulated flows: clear information hierarchy, plain language, and transparent next steps.
• Balance usability, efficiency, accessibility, and compliance without compromising the customer experience.
• Partner with Content Strategy, Legal/Compliance, and Accessibility to ensure designs are accurate, inclusive, and production-ready.

Use research and data to drive decisions

• Partner with Research and Analytics to identify friction points and opportunities (task abandonment, time-to-complete, error rates, rework, and support/call drivers).
• Plan and run usability tests, concept tests, and iterative evaluations; translate findings into prioritized improvements.
• Define experience success metrics for NYL360 and track outcomes after launch (e.g., task success rate, time-to-complete, adoption/engagement, self-service rates, and user satisfaction).

 

Design AI-realted experiences for NYL360

• Identify high-value opportunities for AI assistance within NYL360 workflows (e.g., intelligent search, summarizing information, drafting communications, next-best actions, and guided task completion).
• Partner with Data Science/ML, Engineering, Product, and Compliance to translate model capabilities and constraints into experiences that are safe, usable, and production-ready.
• Design human-in-the-loop patterns and guardrails (clear review/edit steps, confirmation moments, fallback paths, and err