Manager, Renewal Operations

Company Description

**NOTE:  This position can be based in any continental United State location.  Greater San Francisco Bay Area and greater New York City metro area locations are most preferred.**

Our Mission

At Palo Alto Networks® everything starts and ends with our mission:

Being the cybersecurity partner of choice, protecting our digital way of life.

Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

Our Approach to Work

We lead with flexibility and choice in all of our people programs. We have disrupted the traditional view that all employees have the same needs and wants. We offer personalization and offer our employees the opportunity to choose what works best for them as often as possible - from your wellbeing support to your growth and development, and beyond!

At Palo Alto Networks, we believe in the power of collaboration and value in-person interactions. This is why our employees generally work from the office three days per week, leaving two days for choice and flexibility to work where you feel most effective. This setup fosters casual conversations, problem-solving, and trusted relationships. While details may evolve, our goal is to create an environment where innovation thrives, with office-based teams coming together three days a week to collaborate and thrive, together!

Job Description

Your Career

As the Manager of Renewal Operations, you will be a driving force behind our customer retention and revenue growth efforts. You will work with a team of professionals and collaborate with Sales, Finance, Operations, and IT departments to optimize processes, enhance customer experiences, and nurture lasting client relationships.

Your Impact

Areas of impact for the Manager of Renewal Operations include:

• Forecasting - Developing and maintaining accurate churn logo forecasts for strategic decision-making - Capable of identifying cross-selling opportunities by connecting orphan TnB opportunities with upcoming renewals - Experienced in developing, tracking, and analyzing metrics to maximize Total Contract Value (TCV), retention rates, and monitor churned logos
• Customer Support and Collaboration - Efficiently resolving licensing and fulfillment issues - Skilled in working closely with Customer Success and Sales teams to proactively address customer needs and identify future opportunities
• Revenue Accuracy - Collaborating with the Finance and Renewal Sales teams to ensure accurate Annualized Total Revenue (ATR) adjustments - Understanding of financial principles related to revenue recognition and adjustments
• Performance Enhancement - Driving a renewal team's productivity to meet and exceed performance targets - Strong leadership and motivational skills to improve team performance
• Renewal Policy Compliance and Process Management - Collaborating with relevant parties to ensure adherence to renewals policies and procedures - Ability to manage weekly run-rate support to ensure timely customer reviews and contract renewals - Skills in overseeing renewal contract management to maximize bookings
• Strategic Planning - ATR accuracy, End-of-Life (EOL) product management, pre-churned customer strategies, contract length optimization, and automation initiatives - Forward-thinking with a focus on long-term planning (e.g., FY25 and beyond)

Qualifications

Your Experience

• 5+ years in Renewals/Sales Operations, Revenue/Business Operations preferred
• 2+ years working in data analytics and/or financial analysis preferred
• Advanced experience with one or more of the following Sales Ops tools: Tableau, Salesforce (SFDC), Clari, Anaplan, and/or Power BI
• Bachelor's degree (or higher, or equivalent military experience) preferred

Additional Information

The Team

The Prisma Cloud GTM and Strategy team works at the heart of the Prisma Cloud organization - THE leading cloud security business. The team tackles cross-functional strategic initiatives across Sales, Product, Marketing, Finance, and People teams and drives our cloud security GTM Strategy and Programs in particular. We take on the most challenging and mission-critical initiatives in the business to drive and support our industry-leading growth. We work on projects that have C-Level involvement and impact the company’s overall trajectory.

We are meritocratic and a flat, tight-knit team with a supportive, learning-oriented culture that enables our team members to thrive. The opportunity for further growth e