Case Aide

• Nonviolence - being safe and doing the right thing  
• Emotional Intelligence - managing our feelings so we don’t hurt ourselves or others 
• Social Learning - respecting and sharing ideas of our teams 
• Democracy - shared decision making whenever possible 
• Open Communication - saying what we mean and not being mean when we say it 
• Social Responsibility - everyone makes a contribution to the organizational culture 
• Growth and Change - creating hope for our clients and ourselves 

Job Summary:

The Case Aide collaborates closely with the Case Management team and leadership to support the Home Study and Post-Release Services program. Core responsibilities include accurate data entry, conducting surveys, contacting sponsors and youth as needed, and assisting with follow-up on referrals. Case Aides also help track service outcomes, provide logistical and administrative support, and contribute to the efficient flow of day-to-day operations. Additional duties may be assigned as needed to promote the overall success and effectiveness of the program.

Duties and Responsibilities:

• Work closely with the case management team to support case managers and case workers in making referrals for clients.
• Identify appropriate community resources that are culturally and linguistically responsive.
• Assist with creating, filing, closing, and maintaining accurate client records.
• Perform accurate and timely data entry into designated databases and case management systems.
• Conduct client and sponsor surveys to assess ongoing needs and service satisfaction.
• Schedule appointments and send mail or emails to families on behalf of the Case Manager as needed.
• Support the tracking and reporting of service outcomes.
• Provide administrative and logistical support to the team.
• Maintain confidentiality and adhere to all program policies, procedures, and compliance standards.
• Complete Mandated Reporter responsibilities in accordance with local and state requirements whenever a child’s safety may be at risk.
• Remain flexible with days and hours of work to meet program needs.
• Participate in the practice and implementation of the Sanctuary Model.
• Support other key areas of the program as needed.
• Complete other duties as assigned by the Assistant Program Director or Program Director to ensure successful program operations.
• Demonstrate a commitment to developing a thorough knowledge and application of the Sanctuary model and other organizational policies & practices.    
• Participate in staff development, in-services, and training related to workplace effectiveness; model professional behaviors and implement improvements to business practices with awareness of their impact in a trauma-informed behavioral healthcare organization. 

Competencies:

• Communicate clearly and effectively, both orally and in writing, in English and Spanish.
• Demonstrate knowledge of applicable federal and state laws and regulations.
• Effectively apply established policies, procedures, and program guidelines.
• Interpret complex information, utilize critical thinking skills, and explain concepts in a clear manner.
• Build and maintain collaborative, professional relationships with staff at all levels and with diverse community members.
• Identify, analyze, and resolve moderately complex probl