JR24021124 Senior IT Business Analyst (Policy Administration)

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Working Arrangement

Job Description

The opportunity

We are seeking a Senior IT Business Analyst to learn and grow with our team! This unique role will have you based in Boston or Toronto supporting our transformation journey in our Global High Net Worth (GHNW) business. Our GHWN business is embarking on a two to three year transformation strategy to build out a new technology platform to support our international broker business as it expands across Asia and other jurisdictions. We have started with the work for a major implementation of a Salesforce platform to transform our New Business and Underwriting solution and will be supplemented by a series of new system implementations in the areas of Policy Administration, Compensation, Customer/Broker Servicing portal, Correspondence and other areas required to build the new digital platform for the business. The next phase is to review, analyze and come up with a solution for Policy Administration System.

You will collaborate with various partners to elicit and understand business needs. You will be instrumental in making recommendations to build and deepen user stories to address problem statements and deliver value to our end customers.

Your positive approach, ability to be flexible to shifting priorities and creativity rooted in analysis will help you navigate this exciting and growing business. We are looking for passionate, motivated individuals to join our team’s exciting journey as we grow, pioneer, and innovate.

Work arrangement: Hybrid - 3 days in office, 2 days from Home

Work location: Boston - USA or Toronto – Canada  or Waterloo – Canada ofiices

Work timings:   This role will require to be on call with Manulife Asia team early AM EST and/or evening EST hours on a regular basis

Responsibilities

• Liaise with business partners to analyze sophisticated/complex problems and understand business and technical goals and objectives.

• Support the development of a 2-3 year transformation roadmap for the GHNW business across all areas of the business operations.

• Perform analysis, identify root cause of problems, and contribute to development of technical solutions.

• Collaborate with the Product Owner and Scrum team to translate business objectives into Epics, Features, and detailed User Stories.

• Translate Life insurance product specifications into technical requirements.

• Work with various teams (business, internal and external vendor, where applicable) to ensure that technical solutions and product increments are in accordance with the business needs.

• Produce high quality user stories and acceptance criteria which support technical and business requirements.

• Efficiently handle contending priorities and navigate within ambiguity.

• Develop new processes and upgrade existing workflows aligned to business and technical strategy.

• Continuously grow and develop analytical capability and contribute to advancements and innovations within the practice.

• Understand testing requirements and build and support test planning and execution to validate that system solutions meet the business requirements.

• Identify emerging market and industry trends.

• Actively involved in communities of practice to bring industry standard methodologies to teams.

• Foresees problems instead of solving them, recognizes the needs for flexibility and diverse solutions.

• Ability to understand the political landscape and informal hierarchy.

• Able to demonstrate high level of individual engagement and act as a catalyst for driving engagement for team/department.

Required Experience

• 5+ years working experience, as a Technology Business Analyst preferably in financial services supporting medium to large size projects.

• Experience in Policy Administration and/or Illustration System is required.

• High level of discipline knowledge and understanding of area of practice.

• Knowledge of system design and of the techniques used in the analysis and testing process.

• Demonstrable ability to work independently, as well as collabo