Senior GIS System Administrator / Engineer

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed.  We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

GIS at U.S. Bank:

U.S. Bank has become a leader in geospatial analytics within the Financial Services sector. As we continue to evolve and grow, we are looking to build our infrastructure for the future. We are a tightknit, motivated and skilled team that is looking to augment our capabilities with a new team of system administrators/engineers to help us develop new capabilities as ESRI continues to evolve their geospatial offerings.

We are seeking an experienced and highly skilled GIS System Administrator/Engineer to lead the administration, optimization, and support of our enterprise GIS infrastructure. The ideal candidate will have 7–10 years of progressive experience managing ArcGIS Enterprise and ArcGIS Online, along with strong expertise in the backend technologies that support the Esri stack.

This role requires a combination of technical depth, strong troubleshooting ability, and excellent communication skills, especially when resolving cross-system issues or coordinating with other IT stakeholders. The successful candidate must also have experience working within formal IT service management (ITSM) and change management processes, such as those supported by ServiceNow.

Key Responsibilities:

• Administer and maintain ArcGIS Enterprise environments across development, test, and production tiers

• Manage ArcGIS Online, including user and group permissions, content lifecycle, web applications, and enterprise integration.

• Support and optimize ArcGIS Monitor to proactively track system health, usage, and performance

• Proactively make recommendations about ways to improve and enhance capabilities in a rapidly changing IT environment as new technologies are developed and organizational needs and system utilization changes over time

• Configure and manage ArcGIS Notebooks and GeoEvent Server for advanced analysis, automation, and real-time data feeds, troubleshoot and resolve complex GIS service issues, including dependencies across network, authentication, storage, or cloud systems

• Collaborate across IT teams (infrastructure, security, networking) to coordinate planned changes and respond to incidents.

• Ensure compliance with change management protocols, including the submission, tracking, and communication of changes via systems like ServiceNow

• Oversee backend infrastructure including: web servers (e.g., IIS, NGINX), relational databases (PostgreSQL/PostGIS, SQL Server, Cloud platforms (AWS, Azure)

• Authentication services (SAML, Active Directory)

• Develop and maintain automation scripts (Python, PowerShell, Bash) for system tasks and deployments.

• Create and maintain detailed system documentation, standard operating procedures, and support materials.

• Effective collaboration and coordination with Esri Technical Support and Professional Services to minimize system downtime and expedite development of new technology/capabilities.

The successful candidate should bring:

• 5–10 years of progressive experience administering ArcGIS Enterprise and ArcGIS Online in a production environment

• Experience with ArcGIS Monitor, ArcGIS Notebooks, and GeoEvent Server

• Proficiency with Esri platform components: ArcGIS Server, Portal, Data Store, Web Adaptor, ArcGIS Online, WebGISDR

• Strong understanding of backend infrastructure including:

  • Windows and/or Linux servers

  • Web services, SSL/TLS, firewalls

  • Databases (PostgreSQL, SQL Server)

  • Cloud deployments of both geospatial data and GIS applications

• Demonstrated experience with change management tools such as ServiceNow, and working within structured ITIL or ITSM environments

• Excellent problem-solving and communication skills, especially when working across technical boundaries or resolving issues beyond direct control

• Advanced experience with scripting and automation (Python, PowerShell, etc.

• Experience supporting GIS in cloud and hybrid environments (e.g., AWS, Azure)

• Familiarity with system monitoring, securit