Senior Account Manager (Healthcare)

Company Description

PG Forsta is the leading experience measurement, data analytics, and insights provider for complex industries—a status we earned over decades of deep partnership with clients to help them understand and meet the needs of their key stakeholders. Our earliest roots are in U.S. healthcare –perhaps the most complex of all industries. Today we serve clients around the globe in every industry to help them improve the Human Experiences at the heart of their business. We serve our clients through an unparalleled offering that combines technology, data, and expertise to enable them to pinpoint and prioritize opportunities, accelerate improvement efforts and build lifetime loyalty among their customers and employees.

Like all great companies, our success is a function of our people and our culture. Our employees have world-class talent, a collaborative work ethic, and a passion for the work that have earned us trusted advisor status among the world’s most recognized brands. As a member of the team, you will help us create value for our clients, you will make us better through your contribution to the work and your voice in the process. Ours is a path of learning and continuous improvement; team efforts chart the course for corporate success.

Our Mission:

We empower organizations to deliver the best experiences. With industry expertise and technology, we turn data into insights that drive innovation and action. 

Our Values:

To put Human Experience at the heart of organizations so every person can be seen and understood. 

• Energize the customer relationship: Our clients are our partners. We make their goals our own, working side by side to turn challenges into solutions. 
• Success starts with me: Personal ownership fuels collective success. We each play our part and empower our teammates to do the same. 
• Commit to learning: Every win is a springboard. Every hurdle is a lesson. We use each experience as an opportunity to grow. 
• Dare to innovate: We challenge the status quo with creativity and innovation as our true north. 
• Better together: We check our egos at the door. We work together, so we win together. 

The Senior Account Manager will act as the lead, providing detailed technical design and specification of solutions. When necessary, the Senior Account Manager will work with the Solution Architects and Product Management teams for solutions that require development of custom components.  

Duties and Responsibilities 

• Act as the main point of contact with the customer and other project team members. 

• Assess client technical requirements and provide viable solutions. 

• Development of technical specifications. 

• Lead the development and deployment process working with the program management team. 

• Adhere to both internal and customer’s processes in place for project governance and delivery. 

• Work with clients to integrate Press Ganey Forsta technologies into their business applications.  

• Manage and conduct solutions QA.  

• Assist with client UAT. 

• Providing solutions administration and overall on-going support as required for the client solution. 

• Provide Press Ganey Forsta platform training and knowledge transfer. 

• Work with the Sales team on development of technical presentations, as needed. 

• Member of the HX Delivery team reporting to Director or Senior Director, Client Success. 

Qualifications 

What you Bring to the Team: