Social Media Support Associate

Who we are: Founded in 2001, Vivid Seats (NASDAQ: SEAT) is a leading online ticket marketplace committed to becoming the ultimate partner for connecting fans to the live events, artists, and teams they love. We believe in the power of experiences and are fiercely dedicated to building products that inspire human connections. Named as one of Built In's top places to work in 2025, we believe that our People are our greatest competitive advantage. To support our People, we have built a company culture that empowers our employees to embrace challenges, encourages unity through collaboration, and seeks to constantly evolve by leveraging data and inspiring innovation.

The Opportunity: 
 
As a Social Media Support Associate, you will have the opportunity to engage with hundreds of customers over a shared passion for live events, serving as the primary point of contact for customer inquiries through social media channels and online review sites. Ideal candidates are those who are energized when working to solve unique issues on a public platform, sharing their technical expertise, and handling multiple tasks effectively and efficiently. With empathy and professionalism, you will play a critical role in connecting our customer to the events that excite them. We pride ourselves in creating memorable experiences from the point of purchase until they enter the gates. 
 
Shift: 

• Sunday-Thursday, 8:30 AM CST to 5:00 PM CST with Friday/Saturday off. 
• Tuesday-Saturday, 8:00 AM CST to 4:30 PM CST with Sunday/Monday off.
   
  

Location: Coppell, TX 
 
How your role contributes to the success of Vivid Seats: 
 

• Utilize attention to detail and proactive measures to maintain a great customer experience through receiving and responding to inbound social media customer inquiries; gather and verify required information. 
   

• Ensure we are connecting with our buyers over multiple platforms to provide the most accurate and helpful information. 
   

• Develop and present solutions to customer concerns. 
   

• Update internal order notes appropriately. 
   

• Ensure proper security procedures are followed during all customer interactions. 
   

• Maintain thorough knowledge of company processes and policies to ensure proper exchanging of information. 
   

• Utilize empathy and professionalism in every interaction. 

 
How your role expectations will progress as a Social Media Support Associate in the first 30, 90, and 180 days: 
 
30 days in: 
 

• Complete new hire orientation, gaining the resources you need to be successful. 
   

• Learn how ticket marketplaces operate and how you’ll contribute to providing great experiences for our customers. 
   

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