Associate Director Housing Retention Services (77411)

Position: Associate Director

Program/Location: Housing Retention Services, Santa Clara County

Reports to: Director, Housing Retention Services

Status: Full Time, Exempt

Compensation: $112,320/Annually

ABOUT HOMEFIRST  

Established in 1980, HomeFirst™ is a nonprofit organization passionately working to end homelessness. We serve the Bay Area community through low-barrier programming and systems leadership – meeting each person where they are by offering support and resources that address immediate and long-term housing needs. With nearly 45 years of experience, we view housing as a fundamental human right and understand that solving homelessness requires a collaborative effort.

POSITION OVERVIEW

Under general direction of the Director and in collaboration with the VP of Permanent Housing, the Associate Director supports planning, design, and implementation of Housing Retention Services—comprising Permanent Supportive Housing, Homelessness Prevention, and site?based Resident Services. This position advances performance toward established housing outcome metrics, ensures compliance with all contractual and licensing requirements, and maintains effective partnerships across the agency and community. This role is further responsible for modeling the values and principles of HomeFirst within the agency and broader community.

The Associate Director will provide supervision and oversight to 3–4 Program Managers.

REPORTING RELATIONSHIPS

The position reports to the Director, Housing Retention Services.

PRIMARY RESPONSIBILITIES

Project Management, Leadership

• Under the supervision of the Director, collaborate with the VP of Permanent Housing and the Quality Control Department to monitor, analyze, and evaluate program performance against permanent housing outcome targets
• Lead the development and consistent application of industry best practices in case management and permanent housing interventions
• Ensure full compliance with all contracts, agency, and licensing requirements
• Participate in agency? and division?level strategic planning sessions alongside the Director and VP of Permanent Housing
• Manage project plans, adhere to deadlines, achieve all program, and position deliverables
• Serve as subject matter consultant to the Director, leadership and staff on case management and housing intervention strategies
• Facilitate collaborative decision?making for program development and participant interventions
• Maintain awareness of emerging trends in case management and permanent housing at the local, regional, and national levels
• Report regularly to the Director on internal case management matters and policy changes in homelessness prevention
• Forge and sustain internal and external partnerships to support service delivery and resource coordination
• Recruit, evaluate and mentor 3–4 Program Managers, guiding their teams’ professional growth and performance
• Coordinate clear and consistent departmental communications

 General

• Attend all job-related meetings,