Senior Product Designer, Platform

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

Team & Role 
At ServiceNow, we embrace representation in and from all professional and personal backgrounds and cultures. This diversity inspires passion and creativity among our teams and propels innovation in our products. 
 
This role is part of our Product Design team that uses their superpower of empathizing, understanding, and applying our users’ and customers’ needs, with the mission to create product experiences they love. Our designers come from a diverse set of skills and backgrounds - design systems, visual, interaction, content, and product design. At ServiceNow, design has a very intentional seat at the table, so our team collaborates closely with both engineering and product management from the get-go. 

Learn more about our team here https://www.linkedin.com/company/servicenow/life/userexperience/  

Now Platform Team 

As part of the platform design team, you will design usable, scalable, best-in-class experiences that power ServiceNow's products, built on our new UI platform. We are serious about user experience. Our integrated team of designers, engineers, and product managers sweat the details and we are seeing the results. The Platform Design team is changing the way we create products—for thousands of designers and engineers inside our company and even more for our customers'. 

What you get to do in this role: 

• This is a horizontal role working across many product teams to identify patterns and needs which are not currently served by the platform  

• Work closely with product management and engineering, providing design perspective to help ensure a unified and cohesive experience across the ServiceNow ecosystem that solves specific customer problems 

• Identify common problems and needs across multiple business units and propose new platform capabilities (such as re-usable component bundles & pages) to solve them in a scalable way. Be the “Bridge-builder across teams”  

• Set standards and determine best practices that other teams should follow to build the best products 

• Create components, page templates, interaction patterns, and inform the overall information architecture for many products across the company, built for different use cases 

• Create specifications and usage guidance documentation that is easy to understand and supports our community 

Qualifications

Preferred Qualifications:  

• 7+ years of relevant design experience. 

• An inspiring portfolio demonstrating the ability to distill complex problems into elegant, holistic solutions based on human-centered design and research data 

• Experience in developing frameworks and principles to standardize and guide cross-team work and successfully bring a product design from conception to launch with minimal supervision. 

• A growth mindset, actively broadening areas of inquiry and learning, and seeking new opportunities and challenges. 

• Ability to articulate and champion design solutions based on human-centered design principl