Head of Global Executive Marketing

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

Head of Executive Strategy and Engagement

This seasoned business leader will establish and champion a C-Suite engagement strategy across ServiceNow including content strategy, customer journey, executive events, and a dedicated program for our top strategic accounts. The strategy will enable high impact and customized experiences for our most senior-level executives from our existing customers and net new prospects.  This role requires significant executive engagement, externally and internally to ServiceNow, in and outside of Marketing, including the need to bring customer executives together to collaborate & help address their most pressing business issues in a peer-to-peer environment.

This leader is resilient and will interface regularly and influence directly with the highest levels of ServiceNow leadership across Product, Sales, Marketing and the Executive Team.  The candidate has outstanding executive presence, is highly skilled at navigating executive changing needs and sets clear expectations.  She/He will focus on delivering outcomes and results within a matrixed organization and core stakeholders at the highest levels of the company.  

This leader will be tasked with developing executive & C-Suite programs for customers, building trusted relationships at the highest level of the company, and can do so in a fast-paced, evolving environment.  This candidate must be highly organized, can prioritize and lead multiple initiatives while managing expectations of our most strategic customers and stakeholders.

• Lead, drive, and gain alignment with marketing and executive leadership at ServiceNow on a global marketing strategy for C-Suite executive engagement inclusive of a strategic marketing program for our top 250 accounts
• Create a strategy to drive increased C-Level awareness for ServiceNow as a platform company
• Create and manage communications with executive leadership, sales leadership, and geo & global marketing around all things C-Suite executive engagement
• Lead, manage, and develop a team
• Lead ongoing business reviews updates and communications on C-Suite to marketing leadership, senior sales stakeholders, and executive product & sales leadership
• Manage and support executive marketing programs at key internal and external events  

Qualifications

• 15+ years B2B marketing experience, preferably in a SaaS / Enterprise Software growth company
• Highly organized. Proven ability to prioritize and lead multiple initiatives while managing expectations of our most strategic customers and stakeholders
• Excellent verbal and written communication skills. Ability to communicate with team members at varying levels of management, conceptually and tactically
• Strong multi-tasker. Ability to work on multiple marketing initiatives & activities
• Strategic thinker with high-speed tactical execution
• Experience successfully interfacing with external vendors and external marketing agencies
• Significant strategic project and program management skills, with the ability to work independently against deadlines and thrive in a dynamic environment
• Creative mind that thrives on ways to inspire an