Assistant Store Manager - Service & Experience Google Store Houston

The ASM, Service & Experience is a high-impact leadership role responsible for unifying the sales floor and technical service departments into a single, seamless customer journey. This role oversees all Front of House (FOH) activity to drive both transactional revenue and

high-margin service profitability. You will lead the Team Lead, Sales, Team Lead, Tech, and all department associates to ensure every customer receives a holistic solution, from initial purchase to long-term maintenance.

Annual Salary Range: $81,000-$86,000

• Integrated Leadership: Consolidated Sales and Service operations to create a "One Team" culture. Manage the total FOH P&L, focusing on hardware margins, protection plan attachments, and labor profitability.

• Performance Optimization: Drive key metrics including NPS (Sales & Repair), Pixel Conversion, and Sales Per Labor Hour (SPLH).

• Operational Efficiency: Implement the Google Store Retail staffing model to maintain a determined Sales Cost Health (SCH) while optimizing overall store labor.

• Talent Development: Coach and mentor specialized Team Leads and associates to maintain high technical standards in repair while fostering a solution sales environment.

• Dynamic Scheduling: Utilize real-time traffic demand data to optimize staff schedules, ensuring peak coverage during high-volume periods without overspending on labor.

• Essential Functions

Be the expert on 'Radically Helpful' cust