Parts Branch Director

Description

GTech/New York Bus Sales have an immediate opening for a Parts Branch Director in the Chittenango/Syracuse, NY location.

JOB SUMMARY

Under the direction of the Vice President – Parts, North America, the Parts Branch Director is responsible for overseeing parts distribution operations in Upstate New York and Connecticut. This includes managing sales, procurement, logistics, and daily operations to ensure alignment with corporate strategies, standards, and performance expectations.

The Branch Director leads local teams, drives operational efficiency, promotes health and safety, and ensures strong financial and customer service outcomes. While primarily responsible for implementing head office policies and procedures, the Branch Director also contributes to their ongoing improvement through operational insight and feedback.

PRIMARY DUTIES AND RESPONSIBILITIES

Leadership & Team Management

• Oversee all activities of the parts business units in New York State, ensuring operational efficiency and alignment with corporate objectives
• Provide day-to-day leadership to inspire and guide the team toward achieving both individual and organizational objectives
• Participate in the recruitment, onboarding, and integration of new staff, in line with corporate onboarding plans
• Manage employee workforce planning to ensure operational coverage and team effectiveness
• Conduct employee performance evaluations, identify development needs, and support ongoing training initiatives
• Manage all departmental functions, including labor, productivity, cost control, health & safety, and employee development

Customer Experience

• Maintain a high level of customer service, resolving complex issues and supporting team members in delivering a positive client experience
• Foster and maintain trust-based relationships with customers, ensuring a strong customer orientation across the team
• Supervise and maintain the proper functioning of the customer service operations

Operations & Continuous Improvement

• Develop, implement, and monitor the action plan for the parts department, ensuring it meets performance goals and quality standards
• Establish, monitor, and report on standardized KPIs across key operational functions—including sales, procurement,      customer service, and logistics—to ensure alignment with corporate standards and support performance-driven decision-making
• Ensure the department achieves its performance objectives, while optimizing team efficiency and operational outcomes
• Participate in the budget planning and management for the department, balancing financial goals with quality and service standards
• Promote and lead a culture of continuous improvement, driving operational excellence, supporting change management,      and coordinating initiatives to position the department as a center of excellence

Communication & Strategic Alignment

• Communicate effectively with customers, suppliers, team members, and internal departments, ensuring transparency and collaboration
• Contribute to the company's vision alongside senior leadership, ensuring alignment with strategic goals and corporate values

OTHER DUTIES 

• Perform other duties as assigned.

Requirements

EDUCATION / REQUIRED EXPERIENCE

• Bachelor’s Degree or higher education relevant to the job.
• Minimum of 8 years’ experience in the supply sector and operations related to distribution.
• Minimum of 8 years’ experience in managing a department required.

REQUIRED KNOWLEDGE / QUALIFICATIONS / SKILLS / ABILITIES

• Proven ability to influence and motivate teams to achieve business objectives effectively
• Sound decision-making skills, consistently applying company policies and procedures
• Strong negotiation skills with a results-oriented approach
• Excellent organizational abilities with meticulous attention to detail and accurate record keeping
• Demonstrates tenacity, resilience, and the ability to manage ambiguity with self-control
• Proficient in Microsoft Office applications, including Word, Excel, and relevant business software
• Capable of managing multiple priorities simultaneously while working independently to meet goals
• Maintains a professional appearance and demeanor that reflects the company’s image
• Demonstrates a growth mindset with the ability to adapt and expand as the business evolves
• Flexible and culturally aware, able to navigate and respect diverse interna