Director, Software Engineering

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Director, Software Engineering

Overview:

At Mastercard/Ethoca, you can join a team of top business and technology innovators who are transforming the dispute prevention, subscription control and post-purchase experience. We are changing the payments landscape and reinventing the way global merchants and issuers combat fraud and reduce costs. Our services allow customers to focus on what really matters - increasing sales and creating a great customer experience. Our relentless customer focus is what makes us an award-winning company.
We believe that when people come together, it unlocks potential. Our collaborative environment enables our teams to deliver and develop solutions that provide safety, security, and convenience for our customers.
Ethoca is a place where risk-takers thrive, change-makers excel, and innovators shape a better tomorrow. Innovation requires taking thoughtful risks and moving with speed and agility, so that’s what we do. We invite our employees to bring their hearts, minds, and whole selves to work daily to push boundaries and dream up new possibilities. Let’s create new opportunities together.

We are looking for a Director of Engineering to join our Consumer Clarity engineering team at Ethoca. In this role, you will lead Multiple Innovation, Integration, and Development initiatives, exploring modern technology and data-heavy solutions within our technology landscape. Our solution provides transaction enrichment, dispute prevention, subscription management and digital experience capabilities while leveraging cloud-based technologies.

This senior role is visible and critical as part of a high-performing team, and it will appeal to you if you have an effective combination of domain knowledge, relevant experience, and the ability to execute on the details. If you are passionate about leading innovative projects and have a strong background in software engineering, we'd love to hear from you.

Key Responsibilities:
- Lead the development and implementation of major cross-department initiatives with long-term business implications, working closely with business and technical partners to identify opportunities and quantify costs, benefits, and risks.
- Coach and lead a diverse engineering team, overseeing planning and execution of goals and objectives.
- Foster an environment of innovation and creativity, challenging the status quo to drive continuous improvement.
- Provide strategic leadership for specific applications and systems, as well as software development methodologies.
- Develop business cases and conduct scenario planning to support effective decision-making for new initiatives.
- Drive architectural design and development of applications, services and user interfaces, while maintaining and scaling existing applications.
- Collaborate with multiple scrum/delivery teams to enhance work processes and mitigate risks.
- Take a hands-on approach to architecture and code development, ensuring the creation of high-quality, modular and secure code.
- Design technology roadmaps to optimize services and functions, with a focus on performance, security and cost efficiency.
- Proactively identify and solve potential problems before they occur and plan deployments, migrations and upgrades to minimize service impacts.
- Optimize performance across all physical and logical dimensions and provide support to architects and engineers in designing effective, agile applications.
- Contribute to the design of highly scalable, fault-tolerant and performant systems in the cloud.
- Build strong relationships and collaborate with cross-functional teams to ensure project implementations and technical deliveries align with best practices and business needs.
- Stay updated with new technologies and provide technical guidance to project teams.
- Evaluate emerging technologies through Proof of Concepts and assist with project scoping, sizing, prioritizing, planning, and estimation.
- Mitigate business risks associated with solution architecture and technical designs and thrive in a collaborative and agile environment.
- Keep up to date with new technologies through self-study, blogs, meetups and conferences.
- Offer technical guidance and support to project teams and